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* 1. Which Scheme Provider(s)/Trade Body/Certification Body are you a member of? (Tick all that apply):

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* 2. Do you belong to any other online service directories? (E.g Checkatrade, TrustATrader etc):

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* 3. How many employees are there in your business?:

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* 4. How long has your business been registered with TrustMark?

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* 5. Does your Scheme Provider (trade association/certification body) actively encourage its members to become TrustMark registered?:

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* 6. What is your preferred way of being kept up to date on TrustMark's latest news? (Tick all that apply):

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* 7. Why did you join TrustMark? (Drag and drop to rank in order of importance):

  1. It was included in my Scheme Provider's membership
  2. It’s the only Government Endorsed Quality scheme
  3. So that I can do government funded work (e.g. ECO, GBIS)
  4. It provides access to new work opportunities (e.g. energy efficiency work funded by banks, mortgage lenders & energy companies requiring installers to be TrustMark registered)
  5. To show my commitment to quality
  6. It helps us attract more customers 
  7. Access to Industry insight

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* 8. Do you use TrustMark in any of your marketing material, including your website?

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* 9. How often do you access your Business Portal?:

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* 10. Do you use the TrustMark Home Improvement App? (tick all that apply):

You can download our free Home Improvement App here

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* 11. Are you aware of the full list of TrustMark benefits?

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* 12. Which of the current TrustMark member benefits do you use? (Tick all that apply):

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* 13. Which additional services and benefits would you like to see included?
(Please select your top 3):

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* 14. Are you aware that TrustMark members are eligible to join our national Trading Standards Approved scheme?:

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* 15. Is joining our Trading Standards scheme something that interests you?:

If you're interested in becoming Trading Standards Approved please email tradingstandardsapproved@trustmark.org.uk

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* 16. What are the biggest challenges for your business in 2025? Please rank the following options:

  1. Sourcing materials
  2. Finding new work or contracts
  3. Hiring competent staff
  4. Increasing costs

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* 17. How likely is it that you would recommend TrustMark to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 18. In your opinion, out of 10, how well does TrustMark demonstrate:

  Needs Improvement 1 2 3 4 5 6 7 8 9 Excellent 10
Integrity
Quality
Innovation
Collaboration

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* 19. Do you have any other suggestions on how we can improve the experience for TrustMark Registered Businesses?

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* 20. If you would like to be entered into the prize draw to *win one of five prizes, please provide your contact details:

*Only one entry per TrustMark Registered Business; The prize draw is open to TrustMark Registered Businesses only; The prizes are; an iPad Mini, Airpods Pros 2, X2 £100 Amazon vouchers and X1 Brewdog voucher. Prizes will be drawn one at a time. Only one prize can be won per respondent. To enter the prize draw you need to provide contact details (name, email address & phone number) at the end of the survey. The information you provide here will be safeguarded under the Data Protection Act and controlled by TrustMark (2005) Ltd; The winner will be notified via e-mail or telephone by TrustMark within 14 days of the closing date. The closing date is 31/03/2025; The winning entry will be selected at random via an electronic random picker. No correspondence will be entered into; No cash alternatives will be substituted for the prize. TrustMark reserves the right to offer alternative items of a greater or equivalent value should unforeseen circumstances require it; Use of a false name or address will disqualify any applicant from receiving the prize; Prize draw promoted by TrustMark (2005) Ltd, Arena Business Centre, The Square, Basing View, Basingstoke, Hampshire, England, RG21 4EB; If the prize is not claimed within 28 days, we reserve the right to redraw. Details of the winner can be requested by sending a SAE to the address above.

The data we collect is used exclusively for TrustMark's purposes and will not be shared with any third party. For full details, please review our Privacy Policy
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