At Leeds Building Society we always aim to provide the best service we can to our intermediaries, and your comments and feedback play a vital role. We would be grateful if you would spare a minute or two to answer the questions below.

Please complete the form below and click on the submit button to securely send the information.

We review all the comments we receive and often use the feedback to develop our service further. The feedback you provide is sent to us securely and will be treated in complete confidence.

For each survey returned, we'll donate £1 to the Leeds Building Society Charitable Foundation, so you'll be helping us and helping those less fortunate.

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* Name of Organisation

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* If you wish to mention specific applications, please ensure that you include our account number

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* What made you choose LBS at the time of placing this mortgage?
Please rank by order of importance (1=Most to 8=Least)

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* Submission Process

  Very Poor Poor Acceptable Good Excellent
Our On line Full Application submission process?
Our Minimum documentation requirements?

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* Response Times

  Very Poor Poor Acceptable Good Excellent
Responding or acting on communication, emails or information that you sent us?
Speed To issue our Offer?
Speed Of Answer - Call Handling?

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* Service

  Very Poor Poor Acceptable Good Excellent
Staff knowledge in terms of product knowledge & our lending policy?
Staff willingness to help and resolution of any issues that you might have had?
Keeping you up to date on the progress of cases?
Accuracy of the information that we provided to you?
Where appropriate, the service you received from your Business Development Manager and or Telephone Business Development Manager

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* Overall

  Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
How satisfied were you with the service that you received on this mortgage case?

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* Based on the above how likely will you be to use or recommend Leeds Building Society in the future?

  1 2 3 4 5 6 7 8 9 10
1 (very unlikely) to 10 (Highly likely to use and/or recommend)

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* Additional Comments

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* Are you are happy for us to get in touch with you to discuss any of the points above?

Your Business Development Manager

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* Do you know who your business development manager is?

If yes

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* Are you satisfied with the service you receive from them?

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* When was the last time you had contact from them?

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* Would you like to be contacted by your BDM / TBDM?

If Yes, please fill in your contact details below

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* Name

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* Contact Number

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* Email Address

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* Are you are happy for us to use the information you have provided in future LBS marketing activity?

Thank you for helping with this survey.

All the information you have supplied is confidential and will only be used to help us develop our service. There may be occasions when we would like to contact you to discuss your comments.
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