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* 1. Age

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* 2. Gender

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* 3. Not counting the Emergency Department, is there a doctor's office, nurse practitioner clinic, or other place you usually go if you need a check-up, want advice about a health problem, or if you get sick or hurt?

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* 4. If you had a long wait, were you told why?

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* 5. How often did care providers (Nurses, Nurse Practitioners, Physicians) treat you with courtesy and respect during your hospital visit?

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* 6. Do you feel that there was good communication about your care between doctors, nurses and other hospital staff?

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* 7. Did you get the emotional support you needed to help you with any anxieties, fears, or worries you had during this hospital visit?

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* 8. Did care providers (Nurses, Nurse Practitioners, Physicians) do everything they could do to ease your discomfort or symptoms?

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* 9. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital?

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* 10. Overall, how was your experience during your hospital visit today?

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* 11. Is there any additional information you would like to provide about this particular visit to the Emergency Department at our Richard's Landing-Matthews site?

At the North Shore Health Network (NSHN), our mission is to provide effective, compassionate healthcare. Across our 3 sites in Blind River, Thessalon and Richards Landing, we function as one team providing equitable, high quality, integrated, rural health and wellness services for everyone.

WE CARE WHAT YOU THINK! Your feedback, whether it is a compliment, a concern, a suggestion or a formal complaint is an opportunity for us to improve the quality of care and overall experience we provide.

If you would like to contact us to provide additional information about your experience:

NSHN's Patient Relations Officer
(705) 356-2265 ext. 2523
patientrelations@nshn.care

Or visit NSHN's Compliments & Concerns page and fill out the form at the bottom of the page.