Fuel Tax Licensing: 2018 Customer Survey

Question Title

* 1. Please rate your experience with ADOT Fuel Tax Licensing.

	1. Strongly Disagree	2. Disagree	3. Neutral	4. Agree	5. Strongly Agree	N/A
It was easy to obtain assistance for a fuel tax license	It was easy to obtain assistance for a fuel tax license 1. Strongly Disagree	It was easy to obtain assistance for a fuel tax license 2. Disagree	It was easy to obtain assistance for a fuel tax license 3. Neutral	It was easy to obtain assistance for a fuel tax license 4. Agree	It was easy to obtain assistance for a fuel tax license 5. Strongly Agree	It was easy to obtain assistance for a fuel tax license N/A
The fuel tax licensing staff responded to my questions and inquiries in a timely manner	The fuel tax licensing staff responded to my questions and inquiries in a timely manner 1. Strongly Disagree	The fuel tax licensing staff responded to my questions and inquiries in a timely manner 2. Disagree	The fuel tax licensing staff responded to my questions and inquiries in a timely manner 3. Neutral	The fuel tax licensing staff responded to my questions and inquiries in a timely manner 4. Agree	The fuel tax licensing staff responded to my questions and inquiries in a timely manner 5. Strongly Agree	The fuel tax licensing staff responded to my questions and inquiries in a timely manner N/A
The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona.	The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona. 1. Strongly Disagree	The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona. 2. Disagree	The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona. 3. Neutral	The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona. 4. Agree	The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona. 5. Strongly Agree	The fuel tax licensing staff was knowledgeable and gave me helpful and accurate information regarding fuel tax licensing requirements in Arizona. N/A
I was treated with professionalism, courtesy and respect.	I was treated with professionalism, courtesy and respect. 1. Strongly Disagree	I was treated with professionalism, courtesy and respect. 2. Disagree	I was treated with professionalism, courtesy and respect. 3. Neutral	I was treated with professionalism, courtesy and respect. 4. Agree	I was treated with professionalism, courtesy and respect. 5. Strongly Agree	I was treated with professionalism, courtesy and respect. N/A
It was easy to log in to SETUP Arizona and create a profile.	It was easy to log in to SETUP Arizona and create a profile. 1. Strongly Disagree	It was easy to log in to SETUP Arizona and create a profile. 2. Disagree	It was easy to log in to SETUP Arizona and create a profile. 3. Neutral	It was easy to log in to SETUP Arizona and create a profile. 4. Agree	It was easy to log in to SETUP Arizona and create a profile. 5. Strongly Agree	It was easy to log in to SETUP Arizona and create a profile. N/A
It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests.	It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests. 1. Strongly Disagree	It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests. 2. Disagree	It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests. 3. Neutral	It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests. 4. Agree	It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests. 5. Strongly Agree	It was easy to navigate the various screens and menus in SETUP Arizona to update my company information and submit requests. N/A

Question Title

* 2. Please rate the overall quality of your experience.

1. Extremely Poor

2. Poor

3. Fair

4. Good

5. Excellent

1. Extremely Poor

2. Poor

3. Fair

4. Good

5. Excellent

Question Title

* 3. Please include your contact information below if you would like ADOT to get in touch with you regarding your concerns.

Name

Company

Email Address

Phone Number