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Balco Customer Feedback
Please take a moment to help us improve
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1.
Your role/job title:
(Required.)
General Contractor
Installer
Building Owner
Architect
Other (please specify)
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2.
Overall experience with Balco (the process from start to finish):
(Required.)
N/A
Needs Improvement
Meets my expectations
Exceeds my expectations
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3.
Product knowledge of local Balco personnel & Balco Representative Firm:
(Required.)
N/A
Needs Improvement
Meets my expectations
Exceeds my expectations
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4.
Level of customer service provided by Balco personnel & Balco Representative Firm (timely, reflects customer value):
(Required.)
N/A
Needs Improvement
Meets my expectations
Exceeds my expectations
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5.
Quality of shop drawings:
(Required.)
N/A
Poor quality, lacked required information
Good quality, lacked a few pieces of necessary information
Good quality, provided all necessary information
Excellent quality, very user friendly, provided all information necessary
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6.
Quality of technical data and installation instructions:
(Required.)
N/A
Lacking necessary information
Provided all necessary information
Very user friendly and easy to follow, provided all necessary information
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7.
Quality of packaging and shipping documentation:
(Required.)
N/A
Needs Improvement
Meets my expectations
Exceeds my expectations
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8.
Quality of product(s):
(Required.)
N/A
Needs improvement
Meets my expectations
Exceeds my expectations
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9.
Ease of installation (consider all products installed):
(Required.)
N/A
Most products were more difficult to install than competitor's product
A few products were more difficult to install than competitor's product
Products installed as expected
A few products were easier to install than competitor's product
Most products were easier to install than competitor's product
10.
Balco Marketing (flyer, ads, social media, emails, etc.) influence on decisions:
N/A
None at all
Somewhat
Moderately
Very
Exceedingly
Comments:
11.
Usefulness of Balco website (balcousa.com):
Easy to navigate and find information
Fairly easy to navigate and find information
Fairly difficult to navigate and find information
Difficult to navigate and find information
12.
Competitors you've considered:
13.
If we wanted to inquire further about your experience, could we contact you?
No
Yes
Email:
14.
Please leave any additional feedback so we can help assist you better.
