Blackbaud Community Feedback

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* 1. How long have you been a member of the Blackbaud Community?

Less than 1 year

1-3 years

3+ years

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* 2. How did you hear about Blackbaud Community?

Search engine (Google, Bing, etc.)

Colleagues

Blackbaud Staff

Via my Blackbaud solution(s)

Blackbaud.com

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* 3. How often do you use Blackbaud Community?

Everyday (Can't get enough!)

A couple times a week

A couple times a month

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* 4. What is your PRIMARY reason for using Blackbaud Community?

Learn how to do something with my Blackbaud solution(s)

Make professional connections

Read best practices & thought leadership blogs

Stay informed of changes/updates to my Blackbaud solution(s)

Provide feedback on my Blackbaud solution(s)

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* 5. What could we do to improve Blackbaud Community?

Make the website easier to navigate

Increase engagement from Blackbaud staff members

Let users submit blogs for publication in Blackbaud Community

Other (please specify)

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* 6. IF you would like to see increased engagement from Blackbaud staff members, who would you like to interact with more?

Blackbaud product/solutions experts

Customer support team members

Blackbaud Leadership

Thought Leadership experts by verticals (Nonprofit, Foundations, Higher Ed, K-12, etc.)

"I don't think Blackbaud staff members need to engage anymore than they already are"

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* 7. What types of information would you like to see more of in Blackbaud Community? Check all that apply.

Blogs from Blackbaud Community members (user-generated)

Tips for using Blackbaud solutions

"Just for Fun" Discussions

Thought Leadership Articles

Recorded webinars for on-demand viewing

Other (please specify)

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* 8. On a scale of 1-10, how easy was it to get started with Blackbaud Community?

1 (very difficult)

10 (super easy)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. On a scale of 1-10, how easy is it to find what you're looking for Blackbaud Community?

1 (Very Difficult)

10 (Super Easy)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. Have you made decisions about Blackbaud solutions based on what you've read/experienced in Blackbaud Community?

Yes

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* 11. If you answered "yes" to the previous question, please explain.

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* 12. On a scale from 1-10, how likely are you to recommend the Blackbaud Community to a colleague?

1 (Not at all likely)

10 (Extremely likely)

Clear

i We adjusted the number you entered based on the slider’s scale.

Blackbaud Community Feedback

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* 1. How long have you been a member of the Blackbaud Community?

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* 2. How did you hear about Blackbaud Community?

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* 3. How often do you use Blackbaud Community?

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* 4. What is your PRIMARY reason for using Blackbaud Community?

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* 5. What could we do to improve Blackbaud Community?

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* 6. IF you would like to see increased engagement from Blackbaud staff members, who would you like to interact with more?

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* 7. What types of information would you like to see more of in Blackbaud Community? Check all that apply.

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* 8. On a scale of 1-10, how easy was it to get started with Blackbaud Community?

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* 9. On a scale of 1-10, how easy is it to find what you're looking for Blackbaud Community?

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* 10. Have you made decisions about Blackbaud solutions based on what you've read/experienced in Blackbaud Community?

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* 11. If you answered "yes" to the previous question, please explain.

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* 12. On a scale from 1-10, how likely are you to recommend the Blackbaud Community to a colleague?

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* 13. Do you have any other comments, questions, or concerns about the Blackbaud Community you would like us to know about?