Quality of Service and Staff

In order to provide the best mental health services, we would like to know what you think about the services that you received in the past year and your experiences from them.

Below, please chose the appropriate answer for each statement about the services you have received here at the Center. If there is statement, which you have not experience of, please chose "Not Applicable."

Please go to the following webpage and complete online:
https://www.surveymonkey.com/r/RHCMHCGENERAL

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* 1. Staff is welcoming and approachable to me during my service.

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* 2. The physical space of the Center (ex. waiting areas, hallways, etc...) feels inviting, respectable and safe.

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* 3. The location of services was convenient (parking, public transportation, etc...).

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* 4. Staff returned my phone calls within 24 hours and in a professional manner.

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* 5. I was told about my client rights and grievance procedures.

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* 6. Services are available at times that are good for me.

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* 7. Services I receive(d) were well coordinated.

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* 8. If I had other choices, I would still get services from RHCMHC.

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* 9. I was able to get all the services I thought I needed.

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* 10. I was able to see a psychiatrist as often as needed.

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* 11. I felt comfortable asking questions about my treatment and medication.

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* 12. Staff included me in the development of my treatment plan.

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