Customer Satisfaction Survey 2025 Question Title * 1. I felt comfortable asking questions about my (or my family member’s) treatment and/or medication. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 2. My treatment/service goals were based on the desires of myself and/or my family. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 3. BHC staff were respectful of my cultural background (race, religion, language, etc.). Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 4. BHC staff were responsive when I reached out to them. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 5. The quality of my life has improved as a result of services received. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 6. Betty Hardwick Center's hours of operation (8am to 5pm, Monday - Friday) meet my needs. Strongly Agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 7. What has gone well since entering services at BHC? Question Title * 8. What would improve your services at BHC? Question Title * 9. Is there a BHC staff member that you would like to recognize for their work? Question Title * 10. Are there any additional comments you would like to make in general? Question Title * 11. BHC staff were available and helpful when I experienced a crisis. Yes No Optional, describe the nature of your crisis: Question Title * 12. I was approached with sensitivity to my needs. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 13. Please share with us how you completed this survey. I scanned the QR Code with my phone I visited bettyhardwick.org and clicked the link to access the survey I completed a paper survey Question Title * 14. Please identify the service you received from Betty Hardwick Center and/or the staff members you worked with. Question Title * 15. We appreciate your time and feedback. If you would like to be entered into a quarterly drawing for a $25 gift card, please enter your name and contact information below. Name Address 2 City/Town State/Province ZIP/Postal Code Email Address Phone Number Done