Pole Fitness Seattle Annual Survey (2023) Question Title * 1. Overall, how would you rate the quality of your experience as a student at PFS? Very positive Somewhat positive Neutral Somewhat negative Very negative Other (please specify) Question Title * 2. What do you like most about our studio? (Multiple Choice) Cleanness of the studio Cancellation policy Customer service (email / text response) Instructors and their skill level Class options Pricing options Merchandise selection Event & workshop options Other (please specify) Question Title * 3. How friendly are the instructors at PFS? Extremely friendly Very friendly Somewhat friendly Not so friendly Not at all friendly Question Title * 4. Overall, how responsive has PFS team been to your questions or concerns about our studio and class offerings/passes etc? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Question Title * 5. What do you like most about the website and our mobile app SCHEDULEHOUSE? (Multiple Choice) How to start with PFS Viewing class schedule Access to your profile data Booking and cancelling classes Class descriptions Purchasing of passes and memberships Other (please specify) Question Title * 6. What changes would most improve your learning experience at PFS compare to other existing studios in the Seattle area? (Multiple Choice) Better class or mix choice Offer other classes not available today Offer classes during other times of the day Offer non peak time pricing More structured approach to levels Info sessions on levels Offer monthly incentives or a reward system Other (please specify) None of the above Question Title * 7. What do you like least at the studio(s) today that you would like us to improve? (Multiple Choice) Location Pricing Class choices Times and length of classes Class offers Community feel Customer service ( email /text) Intructors / PFS team members Merchandise options Studio rental options Other (please specify) None of the above Question Title * 8. What would you like to see at PFS in the coming months? (Multiple Choice) Community Days Internal workshops External workshops Studio rentals non-aerial classes non-peak time options Competition support and packaging Instructor training Other (please specify) None of the above Question Title * 9. Compared to other studios, are our prices higher, lower, or about the same? Much higher Somewhat higher About the same Somewhat lower Much lower Question Title * 10. Do you think studio's class mix and length is too short, too long, or about right? Much too short Too short About right Too long Much too long Done