If you would like to discuss this survey with a representative of Families, Inc., please contact:  
Jason Turner, LCSW, Director of Quality Assurance
1815 Pleasant Grove Road • Jonesboro, AR 72401 • Phone: 870.933.6886 • Email: jturner@familiesinc.net.

Families, Inc. always seeks to improve services. One way to do this is by asking for feedback and suggestions from those who receive our services. Please help us serve you better by reading each question or statement below and choosing the answer that best describes your opinion. If the question or statement does not apply to you, please choose "Not Applicable."

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* 1. Please think back to your initial appointment (usually called “Intake”) with Families, Inc. and indicate how satisfied you were with the length of time it took to schedule this service.

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* 2. How satisfied are you with your involvement in the planning of treatment and services for yourself/your child?

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* 3. How satisfied are you with the progress you and/or your child has made while receiving care at Families, Inc.?

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* 4. How satisfied are you with the opportunities your family is given to participate in Family Therapy?

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* 5. When you call your therapist, paraprofessional, or doctor and leave a message, how satisfied are you with the time it takes to receive a return phone call?

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* 6. Overall, how satisfied are you with Families, Inc.?

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* 7. For any question or statement above in which you indicated you were Dissatisfied or Very Dissatisfied, would you please tell us why? Please reference the question number in your response.

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* 8. Please add any other comment that you would like to share:

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* 9. How did you hear about Families, Inc.? Please check all that apply.

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* 10. If you checked Families, Inc. Billboard above, what town was the billboard located in?

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* 11. If you checked Community event above, what town was the event located in?

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