Deafness Forum Australia: Hearing Services and You

About this survey

The following survey questions will ask about your lived experience of receiving hearing services.

All questions are optional. You can choose to skip any questions you do not want to answer.

You can go back and edit any of your answers before your submit the survey.

The survey should take approximately 10 minutes to complete.

All responses will remain anonymous.

Thank you for sharing your lived experience with Deafness Forum.

If you are service provider (audiologist, audiometrist or business owner), please complete our survey HERE - https://www.surveymonkey.com/r/RLVWL76

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* 1. About YOU - Please tick ALL that best describe you (tick as many boxes as needed)

Consumer of hearing services

Parent of a child receiving hearing services

NDIS recipient

Aboriginal or Torres Strait Islander

Culturally and linguistically diverse

Deaf

Someone with an ear or balance disorder

Hard of Hearing

Sign Language (Auslan) user

Carer of someone who receives hearing services

Other (please specify)

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* 2. Tick ALL of the following statements that are TRUE.

Anyone in Australia can deliver hearing services.

Anyone in Australia can call themselves an audiologist, even if they have no qualifications.

I know services are delivered by a qualified audiologist or audiometrist in all hearing clinics.

All audiologists and audiometrists are regulated by the government.

An audiometrist has the same qualifications as an audiologist.

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* 3. Which of the following do you believe to be ACCURATE statements (tick as many as you think are accurate)

Audiometrists do the same job as an audiologist.

Audiometrists have the same training as audiologists.

Hearing clinics are forced by law to employ qualified staff to provide hearing services.

Audiometrists are trained to test the hearing of babies and young children.

Audiologists and audiometrists are health professionals.

Audiologists and audiometrists are salespeople.

Audiologists and audiometrists are technicians.

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* 4. Arrange the following statements to show which is most important to you. Rearrange the order using the arrow up and down keys. Place the most important on top and the least important on the bottom.

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* 5. Should audiologists and audiometrists be regulated just like doctors, nurses and physiotherapists?

Yes

Other (please specify)

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* 6. Describe your best experience when receiving hearing services.

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* 7. Describe your worst experience when receiving hearing services.

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* 8. Which of the following do you think might STOP you or someone you support from seeking hearing services? (tick all that apply)

Fear of not finding the clinic.

Not understanding what I am being told.

Not having my condition fully understood

Fear of making a mistake on a hearing test.

Not knowing what to expect.

Feeling like staff don’t have time to help me properly.

It is too hard to get an appointment.

It takes too long to get the equipment I need.

Feeling pushed to decide about hearing aids / cochlear implants.

Being disappointed in the range of hearing devices available.

Feeling the cost of services was too high.

No or limited Medicare rebate.

No or limited private health insurance rebate.

Not having my questions answered.

Other (please specify)

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* 9. Think about one audiology appointment you’ve attended. What do you remember about the appointment?

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* 10. Name two things that YOU would like to see improved in hearing services.

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* 11. If you have any other concerns, comments or feedback for Deafness Forum Australia about your experience of hearing services, please let us know here.