Indiana Department of Local Government Finance

Customer Service Survey

Question Title

* 1. Are you a...

Taxpayer

County Official/Employee

City/Town Official/Employee

Township Official/Employee

School Official/Employee

Library Official/Employee

Special District Official/Employee

Legislator

Other (please specify)

Question Title

* 2. Which of the following best describes the reason for your contact with the Department of Local Government Finance?

Assessment Related Question

Budget Related Question

Data Request

Taxpayer Issue

Training Session Attendee

Other (please specify)

Question Title

* 3. How helpful was the DLGF Staff Member in resolving your issues?

Extremely helpful

Very helpful

Somewhat helpful

Not helpful

Other (please specify)

Question Title

* 4. Overall, how would you rate the quality of your experience?

Extremely positive

Very positive

Neutral

Somewhat negative

Very negative

Other (please specify)

Question Title

* 5. In general, what is your expectation of the DLGF with regards to how quickly we should respond to your question?

Within an hour

Within four hours

Same day

Next business day

Within two business days

Question Title

* 6. Who is the first source of information you contact with a question?

Contact Your Field Representative

Email Gateway

Call or Email the Division Director or Commissioner

Call the Main Office in Indianapolis

It Depends on the Question

Question Title

* 7. How may we improve your experience with DLGF?

Question Title

* 8. What types of programs or services would you like to see offered by the DLGF?

Question Title

* 9. Contact Information (Optional)

Name

Company

Email Address

Phone Number