Satisfaction Survey
Please take a moment to complete our survey. Your opinion is important to us and will help to identify how we can better serve you.
*
1.
Which one of our locations did you call or visit?
(Required.)
Derry Street Office in Harrisburg
Northern Dauphin County Office in Elizabethville
West Shore Resource Center in Enola
Western Cumberland County Office in Shippensburg
Perry County Resource Center in New Bloomfield
Other (please specify)
*
2.
During the past 12 months, how many times have you been in contact with us?
(Required.)
This was the first time
1-3 times
4-7 times
8-15 times
16-24 times
More than 24 times
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3.
What program or service were you connected with today? You may select more than one.
(Required.)
PPL OnTrack
Self-Sufficiency Case Management
Group Connection or Parent Cafe
In-Home Parenting or other Parenting Class
Neighborhood Planning Activity
Community Outreach or Fundraising Event
I Don't Know
Service Navigation or Referral to Another Program or Agency
Other (please specify)
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4.
Did you feel comfortable in talking with our staff?
(Required.)
Yes
No
I don't know
Not Applicable
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5.
Did the staff clearly answer your questions?
(Required.)
Yes
No
I don't know
Not Applicable
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6.
Did the staff connect you with programs or services that can assist you?
(Required.)
Yes
No
I don't know
Not Applicable
*
7.
Did the staff treat you with respect and courtesy?
(Required.)
Yes
No
I don't know
Not Applicable
*
8.
Were we easy to get in touch with?
(Required.)
Yes
No
I don't know
Not Applicable
*
9.
What County do you live in?
(Required.)
Cumberland
Dauphin
Perry
Other (please specify)
10.
What was the name of the staff member who helped you today?
11.
Is there anything we need to know about your interaction with our staff or programs?
12.
Were there any unresolved issues that you may still need assistance with?
