Customer Satisfaction Survey Dear Blood User, Please indicate your degree of agreement/disagreement with the statements below. Product Quality Question Title * 1. Products provided meet expectations. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 2. Labelling on products is clear and informative. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 3. Products rarely have visible clots, haemolysis or are leaking. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Product and Service Delivery Question Title * 4. Blood requests and examinations (tests) are ready within the agreed timeframe. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Blood Bank Turnaround TimesServices / Turnaround TimesSTAT Crossmatch: 20 - 30 minutesFull Crossmatch: 2 hoursRoutine Crossmatch: 2 hours or for when requiredGroup and Screen: 2 hoursRed Cell Products with Repeat Electronic Crossmatch: 10 minutes if repeat orderCrossmatch with Positive Antibody Screen: 2 hours to 7 days depending on complexity of antibodyRed Cell Products: 2 hoursWashed Red Cell Products: 6 - 9 hoursHaemoconcentrate: Notify the day before by 13:00 (24 - 36 hours) - not available on MondaysSingle Donor Platelets: 3 - 11 hours depending on if there are emergency platelets available or if products must be bledRandom Donor Platelets: 2 hoursFresh Frozen Plasma: 2 hours (30 minutes if a repeat order)Antibody Titration: 2 hoursCryoprecipitate: 2 hours (30 minutes if a repeat order)Irradiation of Blood Products: 2 hours depending on productsGroup O Emergency Blood Stock Replenishment: 10 minutesDesignated Donation Blood Products: 2 daysDirect Coombs: 2 hoursCoombs Auto: 2 hoursCrypt Antigen Test: 2 hoursAnti-T Titration: 2 hoursCord and Maternal (includes NaOH test): 2 hoursBlood request for peripheral stem cell transplant recipient: 3 days, with the exception of HLA-matched platelets.The above-mentioned turnaround times (TATs) exclude transportation. If you wish to discuss the TATs, kindly contact your nearest Blood Bank. Question Title * 5. Blood products are available when needed. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 6. Blood products are delivered when required. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Staff Professionalism and Communication Question Title * 7. Staff are courteous and friendly. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 8. Blood Bank staff are able to deal with queries. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 9. Medical and clinical support and advice is available. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 10. Staff communicate problem cases timeously. Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Strongly Disagree Disagree Slightly Disagree Indifferent Slightly Agree Agree Strongly Agree Question Title * 11. Other Comments: Hospital and Blood Bank Name Question Title * 12. Hospital/Healthcare Facility Name 2 Military Hospital Advanced Harbour Bay Advanced Vergelegen Surgical Clinic Alexander Bay Clinic Andante Retirement Village B Braun Avitum - Cape Gate Unit B Braun Avitum - Mossel Bay Unit B Braun Avitum - Oudtshoorn Unit B Braun Avitum - Simon's Town Unit B Braun Avitum - Worcester Unit Beaufort West Hospital Bonheur Subacute Hospital Brewelskloof TB Hospital Brooklyn Chest TB Hospital Busamed Paardevlei Oncology Centre Busamed Paardevlei Private Hospital Caledon Hospital Cancercare - Constantiaberg Cancercare - Rondebosch Cancercare - Vergelegen Cape Midwife Carewell Robertson Subacute Hospital Carnarvon Clinic Ceres Hospital Citrusdal Hospital Clanwilliam Hospital Cure Day Hospital - Foreshore Cure Day Hospital - Somerset West Delft Community Health Centre Du Noon Community Health Centre Eerste River Hospital Elsies River Community Health Centre Faircape Health Tokai Estate False Bay Hospital Fresenius Medical Care SA - Athlone Fresenius Medical Care SA - Cape Town Fresenius Medical Care SA - George Fresenius Medical Care SA - Hermanus Fresenius Medical Care SA - Paardevlei Fresenius Medical Care SA - Panorama Fresenius Medical Care SA - Stellenbosch Fresenius Medical Care SA - UCT Fresenius Medical Care SA - Winelands Fresenius Medical Care SA - Worcester George Hospital George Surgical Centre Grabouw Community Health Centre Groote Schuur Hospital Gugulethu Community Health Centre Hanover Park Community Health Centre Harry Comay TB Hospital Heideveld Community Health Centre Helderberg Hospice Helderberg Hospital Hermanus Hospital Intercare Subacute and Rehabilitation Hospital - George Intercare Subacute and Rehabilitation Hospital - Tygervalley Joe Slovo Community Health Centre Karl Bremmer Hospital Khayelitsha (Site B) Community Health Centre Khayelitsha Hospital Khayelitsha Surgical Clinic Knysna Hospital Kraaifontein Community Health Centre Ladismith (Alan Blyth) Hospital Laingsburg Hospital Lapa Munnik Hospital Lentegeur Freesia Ward Life Bay View Private Hospital Life Healthcare Solutions Life Kingsbury Hospital Life Knysna Private Hospital Life Vincent Pallotti Hospital & Life Sports Science Orthopaedic Surgical Day Centre Life Vincent Pallotti Rehabilitation Unit Life Vincent Pallotti Renal Care Life West Coast Private Hospital Loeriesfontein Community Health Centre Maitland Cottage Children's Orthopaedic Hospital Malachite Centre Malmesbury Infectious Disease Hospital Mediclinic Cape Gate Mediclinic Cape Town Mediclinic Constantiaberg Mediclinic Durbanville Mediclinic Durbanville Day Clinic Mediclinic Geneva Mediclinic George Mediclinic Hermanus Mediclinic Klein Karoo Mediclinic Louis Leipoldt Mediclinic Milnerton Mediclinic Paarl Mediclinic Panorama Mediclinic Plettenberg Bay Mediclinic Stellenbosch Mediclinic Vergelegen Mediclinic Winelands Orthopaedic Hospital Mediclinic Worcester Medicross - Tokai Medicross - Stelkor Melomed Bellville Melomed Gatesville Melomed Mitchell's Plain Melomed Tokai Mitchell's Plain Community Health Centre Mitchell's Plain Hospital Montagu Hospital Mossel Bay Hospital Mountain View Oncology- Kuils River Mountain View Oncology - N1 City Mountain View Oncology - Paarl Mowbray Maternity Hospital Murraysburg Hospital National Renal Care - Blaauwberg National Renal Care - Cape Town CBD National Renal Care - Eerste River National Renal Care - Gatesville National Renal Care - Kuils River National Renal Care - Mitchell's Plain National Renal Care - Paarl National Renal Care - Plumstead National Renal Care - Tokai Netcare Blaauwberg Hospital Netcare Christiaan Barnard Memorial Hospital Netcare Kuils River Hospital Netcare N1 City Hospital Netcare UCT Private Academic Hospital New Somerset Hospital Nurture Paarl Nurture Bloubergstrand Nurture Cape View Nurture Helderberg Nurture Hermanus Nurture Newlands Nurture Stellenbosch Otto du Plessis Hospital Oudtshoorn Hospital Paarl Hospital Parow Community Health Centre Plettenberg Bay Community Health Centre Port Nolloth Community Health Centre Prince Albert Hospital Radie Kotze Hospital Red Cross War Memorial Children's Hospital Renaissance Surgical Clinic Retreat Community Health Centre Riversdale Hospital Robertson Hospital Rondebosch Medical Centre Rondebosch Medical Centre - Kidney and Dialysis Centre Sonstraal TB Hospital Springbok Hospital St Luke's Combined Hospices Stellenbosch Hospital Stellenbosch Oncology Centre Swartland Hospital Swellendam Hospital The Surgical Institute The Vine's Family Practice Tygerberg Hospital Uniondale Hospital Vanguard Community Health Centre Victoria Hospital Vidamed Day and Subacute Hospital Vredenburg Hospital Vredendal Hospital Wesfleur Hospital Western Cape Rehabilitation Centre Worcester Hospital Question Title * 13. Blood Bank Name Red Cross Blood Bank Groote Schuur Blood Bank Tygerberg Blood Bank Somerset West Blood Bank Khayelitsha Blood Bank George Blood Bank Worcester Blood Bank Paarl Blood Bank Question Title * 14. Please provide your contact details, if you require feedback to your comments. Name Email address Phone number Done