Welcome to Our Survey

This is the third of The Border Practice Patient Surveys. We have designed this survey to be quick to complete so that you can share your views with us.

The questions start with the usual queries about you. This gives us an idea of the preferences of our various patient groups. We then go on to invite your thoughts on the main topics that are relevant to our healthcare world at the moment.

We thank you for your time and input to our survey and wish you a very Happy New Year.

The Border Practice Team

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1. Are you male or female?

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2. Which category below includes your age?

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3. Ethnicity

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4. When did you last visit the surgery?

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5. We recently improved our IT systems and moved to a completely new Clinical Software System. Part of the functionality allows us to send text appointment reminders and other messages to patients. What do you think of this?

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6. How do you find booking appointments and ordering repeat medication on-line via 'Patient Access'?

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7. There is discussion at Governmental level to give patients access to be able to read their records on-line, although how and what this would look like is not yet clear. Do you think you would use this facility?

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8. Would you have any concerns about the security of your information on-line?

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9. We now open our reception and telephone lines at 8am Monday to Friday. Do you think this was a good change for us to make?

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10. We continue to offer Early Morning, Late Evening and Saturday surgeries. What do you think of the mixture of additional surgery hours?

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11. The Government are talking about making us open 8am-8pm 7 days a week. What do you think of this?

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12. Realistaically, if we opened 7 days a week from 8am to 8pm, when would you want to come in for appointments?

  8am-10am 10am-12pm 12pm-2pm 2pm-4pm 4pm-6pm 6pm-8pm
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

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13. Did you see any of the area 'Keep Calm, Can you sort it yourself?' campaign posters, advertisements or other marketing last year? The idea of this was to raise public awareness of methods of self-care for minor illness, such as care at home or asking advice of a pharmacy. This campaign will be running again soon.

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14. We now offer an NHS physiotherapy service based at the practice 5 days per week. Do you think this is a good development that we should try and expand on?

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15. When you contact us to make an appointment how quickly do you need to see someone?

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16. How early or late are you usually called in to see the GP or Nurse in relation to your appointment time?

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17. One final question, do you feel you belong to any special medical care group?

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