NILs: Feedback Survey

1.

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* 1.
Below are a series of statements regarding the SHAC workers. Please select an answer according to the degree you agree or disagree with each statement.

	Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Agree	N/A
It was easy to contact my SHAC Worker when I needed to	It was easy to contact my SHAC Worker when I needed to Disagree	It was easy to contact my SHAC Worker when I needed to Somewhat Disagree	It was easy to contact my SHAC Worker when I needed to Neutral	It was easy to contact my SHAC Worker when I needed to Somewhat Agree	It was easy to contact my SHAC Worker when I needed to Agree	It was easy to contact my SHAC Worker when I needed to N/A
I was satisfied with the support I received from my SHAC Worker	I was satisfied with the support I received from my SHAC Worker Disagree	I was satisfied with the support I received from my SHAC Worker Somewhat Disagree	I was satisfied with the support I received from my SHAC Worker Neutral	I was satisfied with the support I received from my SHAC Worker Somewhat Agree	I was satisfied with the support I received from my SHAC Worker Agree	I was satisfied with the support I received from my SHAC Worker N/A
I felt the service I received from my SHAC Worker was non-judgemental	I felt the service I received from my SHAC Worker was non-judgemental Disagree	I felt the service I received from my SHAC Worker was non-judgemental Somewhat Disagree	I felt the service I received from my SHAC Worker was non-judgemental Neutral	I felt the service I received from my SHAC Worker was non-judgemental Somewhat Agree	I felt the service I received from my SHAC Worker was non-judgemental Agree	I felt the service I received from my SHAC Worker was non-judgemental N/A
I felt I could trust my SHAC Worker to act in my best interests	I felt I could trust my SHAC Worker to act in my best interests Disagree	I felt I could trust my SHAC Worker to act in my best interests Somewhat Disagree	I felt I could trust my SHAC Worker to act in my best interests Neutral	I felt I could trust my SHAC Worker to act in my best interests Somewhat Agree	I felt I could trust my SHAC Worker to act in my best interests Agree	I felt I could trust my SHAC Worker to act in my best interests N/A
I felt valued and heard by my SHAC Worker	I felt valued and heard by my SHAC Worker Disagree	I felt valued and heard by my SHAC Worker Somewhat Disagree	I felt valued and heard by my SHAC Worker Neutral	I felt valued and heard by my SHAC Worker Somewhat Agree	I felt valued and heard by my SHAC Worker Agree	I felt valued and heard by my SHAC Worker N/A
I felt confident that information collected by my SHAC Worker was kept confidential and secure	I felt confident that information collected by my SHAC Worker was kept confidential and secure Disagree	I felt confident that information collected by my SHAC Worker was kept confidential and secure Somewhat Disagree	I felt confident that information collected by my SHAC Worker was kept confidential and secure Neutral	I felt confident that information collected by my SHAC Worker was kept confidential and secure Somewhat Agree	I felt confident that information collected by my SHAC Worker was kept confidential and secure Agree	I felt confident that information collected by my SHAC Worker was kept confidential and secure N/A
Overall, my experience with SHAC was positive	Overall, my experience with SHAC was positive Disagree	Overall, my experience with SHAC was positive Somewhat Disagree	Overall, my experience with SHAC was positive Neutral	Overall, my experience with SHAC was positive Somewhat Agree	Overall, my experience with SHAC was positive Agree	Overall, my experience with SHAC was positive N/A

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* 2. What was the most useful/helpful thing about getting a NILs loan?

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* 3. What would you say to someone thinking about getting a NILs loan with SHAC?

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* 4. Please write any comments you have about your overall experience with SHAC and your SHAC worker.

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* 5. Are you happy for SHAC to share your comments from this survey on media/social media/to funding bodies, etc.? (information is de-identified)

Yes

No