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Customer Feedback Survey
1.
How did you first hear about Moldab, Ltd?
News article
Word-of-mouth referral from friend
Online search (e.g., Google, Yahoo, Bing)
Online forum/discussion board
Social media (e.g., Facebook, Twitter)
Referral from another company
Other (please specify)
2.
Does the website appear easy to navigate?
Extremely easy
Very easy
Somewhat easy
Not very easy
Not at all easy
Is any particular feature confusing or difficult to use?
3.
How easy is it to understand the information on our website?
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
4.
How much do you trust the information on our website?
A great deal
A lot
A moderate amount
A little
Not at all
5.
Does the website provide too much information, too little information, or the right amount of information?
Much too much information
Somewhat too much information
About the right amount of information
Somewhat too little information
Much too little information
What information should we add or remove?
6.
Does the information on the website appear helpful? If not, how can it be improved?
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not helpful at all
How can we be more helpful?
7.
Did you call the laboratory?
Yes
No
8.
If you did call the lab, how well were your questions answered over the phone?
Extremely well
Very well
Moderately well
Not very well
Not at all
I did not call
How could we answer your questions better?
9.
Overall, how satisfied are you with the website?
Extremely satisfied
Very satisfied
Moderately satisfied
Unsatisfied
Extremely unsatisfied
10.
Would you like to be contacted in regards to this survey?
Yes
No
Please include your preferred contact information if you would like to be contacted.