Fountain Valley City Hall has implemented a 4/10 schedule for a 6-month pilot program, offering extended hours from 7 a.m. - 6 p.m., Monday-Thursday. The pilot program began on August 12, 2024 and will conclude on February 28, 2025. We want to hear YOUR feedback on the new schedule.

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* 1. How often do you utilize City services? (Visit City Hall, attend public meetings, schedule building/fire inspections, attend recreation classes/events, etc.)

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* 2. What was the purpose of your most recent visit to City Hall?

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* 3. Were you aware of the new 4/10 schedule before your visit?

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* 4. How convenient do you find the new 4/10 schedule?

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* 5. Did the new schedule affect your ability to access services?

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* 6. When visiting City Hall during the 4/10 schedule, did you experience any new benefits? Select all that apply.

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* 7. When visiting City Hall during the 4/10 schedule, did you experience any new challenges? Select all that apply.

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* 8. Do you have any suggestions to enhance the customer experience when visiting City Hall?

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* 9. Should the City expand the online opportunities to enable more remote transactions/services?

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* 10. How would you rate your overall experience with the new 4/10 schedule?

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* 11. Any additional comments or feedback?

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* 12. What is the best way to communicate information regarding City services in the future?

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* 13. Please provide your contact information. (Optional)

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