ACHA have developed a new Decant Policy and we are seeking your views on this new document.
Policy sets out the legal framework and the key principles that we will use to effectively manage all decant requirements.
The purpose of the Policy is to ensure that we take all reasonable steps to ensure we fulfil all our legal obligations and prioritise the health and safety of our tenants.
To Decant is a term used to explain the process where tenants are required to move from their homes to alternative accommodation, either temporarily or permanently whilst repair work is undertaken, or due to health and safety concerns or in the event of an emergency.
We have listed below the key points to the Policy and we would like to hear your views on these. You can also view the full draft Policy by clicking the following link: https://www.acha.co.uk/get-involved-surveys/
Alternatively, if you would like a hard copy of the policy please do not hesitate to make contact with us on 0800 028 2755.
Your response to the survey is very important to us and your views will be used to assist us in developing the final Decant Policy.

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* 1. Our Aims and Objectives
Our aim is to minimise disruption and effectively manage any decant requirements with minimal inconvenience where possible.

In all cases ACHA will work with our tenants and support them throughout the decant process to ensure that any disruption to their lives and that of their families is kept to a minimum and for our more vulnerable customers we will liaise with other agencies to ensure the necessary support is in place before, during and after the move.

Do you agree with this approach?

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* 2. Implementing Our Policy Objectives
We are aiming to ensure that all of our tenants, are made fully aware of when and why a decant may be required and how we aim to notify them, monitor the whole process, keep them updated, and provide advice and support, we will work in partnership with other agencies where required, and we have outlined how we will do this in the Policy.

Do you agree with this approach?

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* 3. Performance Management
We will regularly analyse data in order to monitor the effectiveness of our decant policy and procedures.

Do you agree with this approach?

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* 4. The Law, Compliance and Good Practice
We will ensure we fulfil our legal obligations by meeting the requirements of relevant legislation and meeting the standards and outcomes set by The Scottish Social Housing Charter.

Do you agree with this approach?

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* 5. If you have any further comments to make please provide them in the box below. If you would like a personal response to your comment(s) please provide your contact details under question 6.

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* 6. Thank you for taking the time to complete this survey.
Please complete your contact details (leave blank if preferred)

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