Satisfaction & Beyond Survey

Preface
FRIENDS strives to provide stellar programs for our Friends and support for our caregivers. With this survey we hope to learn ways we could better serve you and your Friend, as well as opportunities in the community that we might not be aware of.
General Information

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* 1. How are you associated with FRIENDS?

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* 2. How long have you been associated with FRIENDS?

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* 3. How did you first learn about FRIENDS?

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* 4. Why did you decide to associate with FRIENDS?

Program Participant Information (Demographics are collected to support grant requests)

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* 5. Gender

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* 6. Age

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* 7. Ethnicity

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* 8. Diagnosis/Disability

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* 9. Mental Health Diagnosis

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* 10. Requires personal care?

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* 11. Requires physical support or a wheelchair? 

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* 12. Who provides your transportation to and from programs?

Community Inclusive Programs/Activities

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* 13. How long have you/your participant been in programs with FRIENDS?

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* 14. What programs do you/they participate in at FRIENDS? (Select all that apply)

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* 15. Do you feel you/your participant are treated with respect by staff? If no, explain.

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* 16. Do you feel you/your participant receives support needed? If no, explain.

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* 17. What activities would you like to see offered in Friends Day Program? 

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* 18. Do you know someone who could teach the activity? or
Do you know a place in the community where the activity could be held?

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* 19. What changes would you make to our programs? Please specify the programs.

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* 20. What activities would you like to see us hold for our Social Programs (Men’s Night Out, Women’s Night Out, FRIENDS Night Out, & FRIENDS Day Out)?

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* 21. Do you know someone who could teach those activities or do you know a place in the community the activity is currently offered?  

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* 22. Do you find program fees to be affordable or do they present a financial challenge that prevents you from affording community programs/activities/events? What change would you like to see?

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* 23. Are there other obstacles that prevent you or your Friend from getting out and socializing with others in your community? If yes, please explain.

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* 24. Are you/your participant currently employed and supported through FRIENDS? If yes, is the work environment inclusive? Are there any changes needed?

Travel (only answer if you have traveled with FRIENDS)

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* 25. How would you rate your overall impression of your travel chaperones? (1 being the worst, 10 being the best)

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 26. Comments about chaperones

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* 27. How would you rate the activities on your trip? (1 being the worst, 10 being the best)

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 28. Comments about activities

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* 29. How would you rate your overall vacation experience? (1 being the worst, 10 being the best)

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 30. Comments about travel experience

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* 31. Where would you like to travel to in 2025?

Community Education & Support

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* 32. Do you know we host quarterly Caregiver Forums onsite and at other locations through FRIENDS?  What information is most important to you as a caregiver for a person with IDD?  (guardianship, financial, future planning, legal, supportive employment, housing, etc...) and what topics would you like to see presented?

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* 33. Do you feel you have a solid understanding of the services available to you and/or your Friend? (Y/N)

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* 34. If no, do you feel this can be improved? What supports do you wish you had during this time?

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* 35. Do you understand the Medicaid waivers that fund services ?

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* 36. Are you familiar with Social Supplemental Income (SSI) benefits you may be entitled to? 

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* 37. How can Friends support you in getting the information you need regarding Medicaid and Social Security?

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* 38. If you have questions about IDD services or funding, who do you rely on for information? (list all resources)

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* 39. Are you aware of, connected with, or receive support from a Community Centered Board or Case Management agency? If yes, whch one?

Program Enhancement

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* 40. Are the programs that you are currently involved in; meaningful, engaging and supportive, in helping you achieve goals for independence? Y/N  Explain.

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* 41. Are there activities/programs that motivate you independently and/or with a group to be more successful?

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* 42. What type of additional supports do you need to meet your goals? 

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* 43. Do you think FRIENDS staff have a good understanding of what your needs are? Why?

Housing

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* 44. Describe your current housing/living situation. (With parents, providers, independent apartment) 

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* 45. Do you feel your housing/home situation is stable? If not, please explain why and what additional support you need.

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* 46. Do you have hopes of someday living independently? If yes, are you interested in receiving information about affordable housing opportunities as they arise?

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* 47. What is your ideal independent living situation (type of home/apt, alone or with roommates, location, services etc…) Describe.

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* 48. What kinds of resources would you need to make an independent living situation successful?

Social Enterprise
A social enterprise or social business is defined as a business with specific social objectives that serve its primary purpose. Social enterprises seek to maximize profits while maximizing benefits to society and the environment. FRIENDS is interested in developing a social enterprise to provide a vocational training platform, provide a service to the community, as well as provide additional income for the organization.

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* 49. If FRIENDS was to open a Social Enterprise what types of businesses do you think will thrive in Broomfield?

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* 50. Have you had experience running a small business?

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* 51. Do you know someone local who has experience running a small business?

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* 52. If FRIENDS was to partner with a current business what business/franchise do you think would do well in Broomfield?

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* 53. Do you have other expertise you’d be willing to share, that would support the establishment of a small business?

Organization Information

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* 54. Do you feel FRIENDS provides you with information you are seeking? If no, please explain.

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* 55. Do you feel FRIENDS responds to your ideas and/or concerns? If no, please explain.

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* 56. Do you feel FRIENDS does a good job of communicating with you? if no, please explain we can improve communication.

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* 57. What is the best way for us to communicate with you? (Rate 1-6 with 1 being the BEST option)

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* 58. Are you a current Donor? If not, would you like more information sent or a meeting to discuss giving options?

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* 59. Do you own or work for a business that has an Employee Giving Program, a granting foundation, or would consider being a Sponsor? If yes, please provide the company name and a person to contact about partnering.

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* 60. Do you know anyone in the Broomfield or great community that might be interested in serving on the FRIENDS Board of Directors or the BeFRIEND Young Professional Advisory Board?

Thank you for taking the time to give us your feedback. The future is bright! 

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