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Customer Service Quality
NCTRCA Customer Service Survey
1.
How professional is NCTRCA?
Extremely professional
Very professional
Somewhat professional
Not so professional
Not at all professional
2.
On a scale of 0 to 10,
How likely is it that you would recommend NCTRCA to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
3.
How well did our customer service representative answer your question or solve your problem?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
4.
Overall, are you satisfied with the employees at NCTRCA, neither satisfied nor dissatisfied with them, or dissatisfied with them?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
5.
How would you rate the quality of the service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
Do you have any other comments, questions, or concerns?
7.
Who did you communicate with?
YaLonda Lockett, Executive Director
Elicia Mitchell, Director of Operations
Vickie Young, Senior Certification Specialist
Brandy Range, Certification Specialist
Dale Adams, Certification Specialist
Kierra Bush, Certification Specialist
Tierni Parker, Certification Support Specialist