Customer Service Quality NCTRCA Customer Service Survey Question Title * 1. How professional is NCTRCA? Extremely professional Very professional Somewhat professional Not so professional Not at all professional Question Title * 2. How likely is it that you would recommend NCTRCA to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 3. How well did our customer service representative answer your question or solve your problem? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 4. Overall, are you satisfied with the employees at NCTRCA, neither satisfied nor dissatisfied with them, or dissatisfied with them? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 5. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. Do you have any other comments, questions, or concerns? Question Title * 7. Who did you communicate with? YaLonda Lockett, Executive Director Elicia Mitchell, Director of Operations Vickie Young, Senior Certification Specialist Brandy Range, Certification Specialist Dale Adams, Certification Specialist Kierra Bush, Certification Specialist Tierni Parker, Certification Support Specialist Done