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New Bus Satisfaction
1.
Overall, how satisfied are you with your recent bus purchase ?
1 star
2 stars
3 stars
4 stars
5 stars
Feedback
2.
Overall, how would you rate your customer service experience from your Sales Person.
1 star
2 stars
3 stars
4 stars
5 stars
3.
Overall, how would you rate your customer service experience from the Service Department.
1 star
2 stars
3 stars
4 stars
5 stars
Feedback
4.
Overall, how would you rate your customer service experience from the Parts Department.
1 star
2 stars
3 stars
4 stars
5 stars
Feedback
5.
Overall how would you rate your overall satisfaction of the bus itself?
1 star
2 stars
3 stars
4 stars
5 stars
Feedback
6.
Did the bus meet your desired expectations and was the bus correct to your order?
Yes
No
7.
Did you receive regular updates and visits from your sales person during the ordering and delivery process?
Yes
No
8.
Were you contacted by the service department and given updates on the delivery schedule?
Yes
No
None of the above
9.
Would you choose Buswest again as your bus supplier?
Yes
No
Other (please specify)
10.
Do you have any additional suggestions for new or improved service offerings, or future product enhancements for Buswest?
11.
Do you have Access to our web-based support sites? Please check the boxes of the sites you
NEED
access to.
Thomas Bus Online - HDX EFX and Minotour Support
DTNA Customer Access - C2 and Jouley Support
Thomas Bus Learning Center - Online Technical Training
Excelerator - Parts ordering
Other (please specify)
None of the above
*
12.
Please provide your contact information.
(Required.)
Name:
School or Business name;
Address
Phone Number
Email Adrress
13.
At BusWest we provide Customer Support beyond the sale. Please check the items below that we can support you and your new bus purchase.
Technician service and product training.
Driver Orientation
Parts stocking and purchasing solutions
EV grant Support
Preowned bus sourcing
EV safety and servicing training and support
Extended Warranties and Options
Maintenance contracts and support
Other Requests:
