RTA Website Customer Satisfaction Survey

Question Title

* 1. What was the purpose of your visit to our website today?

Get a bond refund

End my tenancy

Update my details

Download a form

Listen to a podcast

Watch a webinar

Just browsing

Other (please specify)

Question Title

* 2. Did you find what you were looking for?

Yes

Somewhat

No (if no - what were you looking for?)

Question Title

* 3. How satisfied were you with your experience in using our website today?

Very unsatisfied

Unsatisfied

Unsure/neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Unsure/neutral

Satisfied

Very satisfied

Question Title

* 4. How easy was it to understand the content?

Very difficult to understand

Difficult to understand

Unsure/neutral

Easy to understand

Very easy to understand

Very difficult to understand

Difficult to understand

Unsure/neutral

Easy to understand

Very easy to understand

Question Title

* 5. How easy was it to find the content you were looking for?

Very difficult to find

Difficult to find

Unsure/neutral

Easy to find

Very easy to find

Very difficult to find

Difficult to find

Unsure/neutral

Easy to find

Very easy to find

Question Title

* 6. What did you like the most during your visit to our website? (Click as many as you like)

Layout is clean and uncluttered

It's functional and does what it needs to do

Easy to access forms and Web Services like bond refunds

Easy to download a form or submit an enquiry

None of the above

Other (please specify)

Question Title

* 7. What do you think we could improve on our website? (Click as many as you like)

Improve the search function

Question Title

* 8. If you couldn't access the website to find out what you needed, how would you get the answers you need?

Email the RTA

Call the RTA

Community forum (eg. Facebook)

Write a letter to the RTA

Other (please specify)

Question Title

* 9. What is your preferred way to communicate with any organisation?

Website enquiry form

Online customer portal with private messaging

Facebook

Instagram

Mail

Phone

Question Title

* 10. Would you recommend our website to other Queenslanders who need information on all aspects of renting a home?

Yes

Why? (Tell us why you would or would not recommend our website)

Question Title

* 1. What was the purpose of your visit to our website today?

Question Title

* 2. Did you find what you were looking for?

Question Title

* 3. How satisfied were you with your experience in using our website today?

Question Title

* 4. How easy was it to understand the content?

Question Title

* 5. How easy was it to find the content you were looking for?

Question Title

* 6. What did you like the most during your visit to our website? (Click as many as you like)

Question Title

* 7. What do you think we could improve on our website? (Click as many as you like)

Question Title

* 8. If you couldn't access the website to find out what you needed, how would you get the answers you need?

Question Title

* 9. What is your preferred way to communicate with any organisation?

Question Title

* 10. Would you recommend our website to other Queenslanders who need information on all aspects of renting a home?

Question Title

* 11. Any other feedback you would like to provide about our website?