Veterinary Practice Survey

Thank you for taking the time to help us learn more about how you work and the technical challenges you experience every day. This survey should take about 7 minutes to complete. 

So what is Astro? We envision Astro as a beautiful, well-designed, and easy-to-use interface that is fully integrated with your Practice Information Management System (PIMS) and that makes automating front-office tasks both simple and efficient.

This survey is intended for you to tell us what would make your lives easier. If you'd like to know the results of this survey, please join the Astro Practice Manager Community

1.What PIMS do you currently use?
2.Looking ahead 3-5 years, do you envision switching to one of these PIMS? Please select all systems that you might consider.
3.Do you also use a client communications system (e.g., PetDesk, Petly, VitusVet, etc.)
4.If you use a client communications system (e.g., PetDesk, Petly, VitusVet, etc.), how would you rate your satisfaction with the software?
5.How much does your client communications system (e.g., PetDesk, Petly, VitusVet, etc.) cost per month? Note: this is NOT the cost of your PIMS. 
6.If you don't use a client communications system (e.g., PetDesk, Petly, VitusVet, etc.), why not?
7.Whether you manage these tasks via your PIMS or through a client communications system, how much time per week does your staff spend managing appointments?
8.Whether you manage these tasks via your PIMS or through a client communications system, how much time per week does your staff spend managing reminders and confirmations?
9.Whether you manage these tasks via your PIMS or through a client communications system, how much time per week does your staff spend managing prescription refills?
10.Whether you manage these tasks via your PIMS or through a client communications system, how much time per week does your staff spend managing controlled substances inventory?
11.Thinking about your clinic, if Astro could save significant staff time on the above tasks, would you be able to see more clients/patients?
12.If you use a client communications system (e.g., PetDesk, Petly, VitusVet, etc.), what do you like the most about it? What do you like the least?
13.If you manage front office tasks through your PIMS, what do you like the most about it? What do you like the least?
14.Thinking about your day-to-day, what is your biggest frustration with your client communications system (e.g., PetDesk, Petly, VitusVet, etc.)? 
15.How do you process invoices and payments?
16.How much do you pay in fees per month for your payment processor? Note: this is probably a % + X cents.
17.Name (optional)
18.Would you be willing to speak with us about your answers? If we speak, we'll send you a $10 Amazon gift card for your time. Please send us your email address. (optional)
Thanks for taking our survey. Please consider joining the Astro Practice Manager Community and keep in touch with our team. We'd love to keep you updated as we build a product we hope you'll love. We can be found at https://astropethealth.com. We promise never to spam you or sell your contact information.