General Broach - Tool Division
Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend General Broach Company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with General Broach Company?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4.
How would you rate the quality of our products?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
How would you rate the value for money of our products?
Excellent
Above average
Average
Below average
Poor
6.
How responsive have we been to your questions or concerns about our products?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
7.
Compared to our competitors, is our SERVICE quality better, worse, or about the same?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
8.
Compared to our competitors, is our PRODUCT quality better, worse, or about the same?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
9.
What improvements would you like to see at General Broach?
10.
Do you have any other comments, questions, or concerns?