Same House Different Landlord Tenant Feedback Survey

Support from your SHAC worker

The following questions relate specifically to your Family Support Worker who has supported you throughout your tenancy.

Question Title

* 1.
Below are a series of statements.
Please select an answer according to the degree you agree or disagree with each statement.

	Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Agree
It was easy to contact the Family Support Worker when I needed to	It was easy to contact the Family Support Worker when I needed to Disagree	It was easy to contact the Family Support Worker when I needed to Somewhat Disagree	It was easy to contact the Family Support Worker when I needed to Neutral	It was easy to contact the Family Support Worker when I needed to Somewhat Agree	It was easy to contact the Family Support Worker when I needed to Agree
The Family Support Worker understood my needs and issues	The Family Support Worker understood my needs and issues Disagree	The Family Support Worker understood my needs and issues Somewhat Disagree	The Family Support Worker understood my needs and issues Neutral	The Family Support Worker understood my needs and issues Somewhat Agree	The Family Support Worker understood my needs and issues Agree
I was invited by the Family Support Worker to meet regularly and actively participate in the planning of meeting my needs	I was invited by the Family Support Worker to meet regularly and actively participate in the planning of meeting my needs Disagree	I was invited by the Family Support Worker to meet regularly and actively participate in the planning of meeting my needs Somewhat Disagree	I was invited by the Family Support Worker to meet regularly and actively participate in the planning of meeting my needs Neutral	I was invited by the Family Support Worker to meet regularly and actively participate in the planning of meeting my needs Somewhat Agree	I was invited by the Family Support Worker to meet regularly and actively participate in the planning of meeting my needs Agree
My support plan was developed with the Family Support Worker within a suitable time frame	My support plan was developed with the Family Support Worker within a suitable time frame Disagree	My support plan was developed with the Family Support Worker within a suitable time frame Somewhat Disagree	My support plan was developed with the Family Support Worker within a suitable time frame Neutral	My support plan was developed with the Family Support Worker within a suitable time frame Somewhat Agree	My support plan was developed with the Family Support Worker within a suitable time frame Agree
I felt safe when being transported and accompanied by the Family Support Worker	I felt safe when being transported and accompanied by the Family Support Worker Disagree	I felt safe when being transported and accompanied by the Family Support Worker Somewhat Disagree	I felt safe when being transported and accompanied by the Family Support Worker Neutral	I felt safe when being transported and accompanied by the Family Support Worker Somewhat Agree	I felt safe when being transported and accompanied by the Family Support Worker Agree
I felt I could trust the Family Support Worker to act in my best interests	I felt I could trust the Family Support Worker to act in my best interests Disagree	I felt I could trust the Family Support Worker to act in my best interests Somewhat Disagree	I felt I could trust the Family Support Worker to act in my best interests Neutral	I felt I could trust the Family Support Worker to act in my best interests Somewhat Agree	I felt I could trust the Family Support Worker to act in my best interests Agree
I felt valued and heard by my Family Support Worker	I felt valued and heard by my Family Support Worker Disagree	I felt valued and heard by my Family Support Worker Somewhat Disagree	I felt valued and heard by my Family Support Worker Neutral	I felt valued and heard by my Family Support Worker Somewhat Agree	I felt valued and heard by my Family Support Worker Agree
I felt confident that information collected by the Family Support Worker was kept confidential and secure	I felt confident that information collected by the Family Support Worker was kept confidential and secure Disagree	I felt confident that information collected by the Family Support Worker was kept confidential and secure Somewhat Disagree	I felt confident that information collected by the Family Support Worker was kept confidential and secure Neutral	I felt confident that information collected by the Family Support Worker was kept confidential and secure Somewhat Agree	I felt confident that information collected by the Family Support Worker was kept confidential and secure Agree
I was satisfied with the support I received from the Family Support Worker	I was satisfied with the support I received from the Family Support Worker Disagree	I was satisfied with the support I received from the Family Support Worker Somewhat Disagree	I was satisfied with the support I received from the Family Support Worker Neutral	I was satisfied with the support I received from the Family Support Worker Somewhat Agree	I was satisfied with the support I received from the Family Support Worker Agree
Overall, my experience in the tenancy was positive	Overall, my experience in the tenancy was positive Disagree	Overall, my experience in the tenancy was positive Somewhat Disagree	Overall, my experience in the tenancy was positive Neutral	Overall, my experience in the tenancy was positive Somewhat Agree	Overall, my experience in the tenancy was positive Agree