Long Term Community Housing Tenant Feedback Survey

Support from your SHAC worker

The following questions relate specifically to your SHAC Worker who has supported you throughout your tenancy.

Question Title

* 1.
Below are a series of statements.
Please select an answer according to the degree you agree or disagree with each statement.

	Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Agree
It was easy to contact the SHAC Worker when I needed to	It was easy to contact the SHAC Worker when I needed to Disagree	It was easy to contact the SHAC Worker when I needed to Somewhat Disagree	It was easy to contact the SHAC Worker when I needed to Neutral	It was easy to contact the SHAC Worker when I needed to Somewhat Agree	It was easy to contact the SHAC Worker when I needed to Agree
The SHAC Worker understood my needs and issues	The SHAC Worker understood my needs and issues Disagree	The SHAC Worker understood my needs and issues Somewhat Disagree	The SHAC Worker understood my needs and issues Neutral	The SHAC Worker understood my needs and issues Somewhat Agree	The SHAC Worker understood my needs and issues Agree
I felt I could trust the SHAC Worker to act in my best interests	I felt I could trust the SHAC Worker to act in my best interests Disagree	I felt I could trust the SHAC Worker to act in my best interests Somewhat Disagree	I felt I could trust the SHAC Worker to act in my best interests Neutral	I felt I could trust the SHAC Worker to act in my best interests Somewhat Agree	I felt I could trust the SHAC Worker to act in my best interests Agree
I felt valued and heard by my SHAC Worker	I felt valued and heard by my SHAC Worker Disagree	I felt valued and heard by my SHAC Worker Somewhat Disagree	I felt valued and heard by my SHAC Worker Neutral	I felt valued and heard by my SHAC Worker Somewhat Agree	I felt valued and heard by my SHAC Worker Agree
I felt confident that information collected by the SHAC Worker was kept confidential and secure	I felt confident that information collected by the SHAC Worker was kept confidential and secure Disagree	I felt confident that information collected by the SHAC Worker was kept confidential and secure Somewhat Disagree	I felt confident that information collected by the SHAC Worker was kept confidential and secure Neutral	I felt confident that information collected by the SHAC Worker was kept confidential and secure Somewhat Agree	I felt confident that information collected by the SHAC Worker was kept confidential and secure Agree
I was satisfied with the support I received from my SHAC Worker	I was satisfied with the support I received from my SHAC Worker Disagree	I was satisfied with the support I received from my SHAC Worker Somewhat Disagree	I was satisfied with the support I received from my SHAC Worker Neutral	I was satisfied with the support I received from my SHAC Worker Somewhat Agree	I was satisfied with the support I received from my SHAC Worker Agree
Overall, my experience in the tenancy was positive	Overall, my experience in the tenancy was positive Disagree	Overall, my experience in the tenancy was positive Somewhat Disagree	Overall, my experience in the tenancy was positive Neutral	Overall, my experience in the tenancy was positive Somewhat Agree	Overall, my experience in the tenancy was positive Agree