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Questions & Answers:

What is an On‐Demand Bus Service?

On‐demand bus service is technology‐enabled, shared public transportation. Buses do not follow a schedule or regular route. Buses will operate within a zone and service stops within that zone. The bus will only leave the terminal if someone needs a ride. This type of service is common in many large and small municipalities with low ridership.

Riders will be able to set up an account through the HVGB On-Demand Bus Service app or via phone to use the system. Passengers will access the system in two ways. Most will book and track their rides using a phone or Web app. Riders can also call (Monday to Friday, 8:30 am to 4:30 pm) to book a ride.

Drivers and dispatchers use the app to plan passenger pickups. The app/dispatch determines where and when the driver responds to on‐demand requests.

Do any other cities use an On‐Demand Bus Service?

Currently, more than 30 municipalities in Canada use an on‐demand bus service, including St. John’s, NL, Saint John, NB, Edmonton, AB, Oakville, ON, Calgary, AB, Regina, SK, Pond Inlet, Nunavut, Powell River, BC, and rural communities throughout PEI. This type of service is also frequently found in many parts of the United States.

What about people without access to technology?

The Town of Happy Valley-Goose Bay understands that not everyone will be able to access this technology and that is why the system will be accessible by telephone. We will ensure our system is user-friendly for all residents.

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* 1. Do you presently reside in the Town of Happy Valley-Goose Bay?

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* 2. Are there people in your household who would use an On-Demand Bus Service?

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* 3. If yes, how many? (Use a number from 1 to 12)

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* 4. What are the ages of the potential users in your household or immediate family (list a maximum of 4)?

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* 5. What times during the day would these potential users normally wish to travel? (e.g. 9 am and 4 pm, any time, mid day, from 2 - 4 pm, etc.)

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* 6. What would be the primary purpose for people in your household using the bus service? Pick the most important to you (e.g. school, work, medical, shopping, social visits, other, etc.)

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* 7. Please check some of the places that people in your household would likely travel on the bus (check all that apply):

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* 8. In your opinion, would a service that meets some of the needs of your household be better than no service at all?

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* 9. Please explain:

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* 10. Which payment methods are you currently comfortable using to pay for a bus pass (check all that apply):

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* 11. We would welcome any other comments or suggestions that you may have about the proposed On-Demand Bus Service for Happy Valley-Goose Bay. If you wish to receive updates about the On-Demand Bus Service for you, a friend, or other members of your household, please provide the contact information below:

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* 12. If other members of your household or immediate family wants to be updated on the status of the Bus Service, please add their contact information below:

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* 13. Add another person here.

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* 14. And another one here.

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* 15. Thank you for participating in our Survey. Please add any additional comments here:

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