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* 1. What sector does your business operate in?

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* 2. What Gladly Reports feature do you use?

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* 3. What KPIs or metrics do you track to measure the success or performance of your Support/Contact Center?

List as many as possible! Even if it's unique to your business.

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* 4. What KPIs or metrics do you attempt to measure in Gladly but struggle to put together using Gladly Reports or Insight Builder?

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