Have your say on a Real Time Passenger Information System for ACTION buses

The ACT Government has committed $12 million for the design and roll out of a Real Time Passenger Information System (RTPIS).

The implementation of a RTPIS will improve access to public transport through electronic media channels such as online, digital displays at bus stations and bus stops and smart phones.

Consultation with the community is essential to ensure that the system meets the needs of all commuters. Your feedback will help to inform the priorities for the design and implementation of a Real Time Passenger Information System for ACTION buses.

Have your say by participating in the commuter survey below.

Survey closes 5 pm Friday 26 August 2011.

For more information contact Canberra Connect on 13 22 81 or email communityengagement@act.gov.au

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1. How often do you travel on ACTION buses?

More than twice a day

Twice daily

Once a day

A few times a week

Weekdays only

Weekends only

A few days each month

Rarely

Never (please go directly to Question 8)

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2. How would you classify your usual bus usage?

Single trips

Return trips (eg to work and back)

Return trip within the 90 minute transfer period

Combination of single and return trips

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3. What is the main reason for using bus travel? (tick more than one box if required)

Travel to and from work

Travel to and from school

Travel to shopping centres

Travel to gym/sport/recreation

Other (please expand)

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4. What are the usual times that you would catch a bus? (check more than one box if required)

6 am - 9 am

9 am - 12 noon

12 noon - 4.30 pm

4.30 pm - 6 pm

6 pm - 9 pm

After 9 pm

Other (please expand)

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5. Where do you normally catch a bus from? (check more than one box if required)

Bus stations

Along the Red Rapid route

Along the Blue Rapid route

A 'Park and Ride' facility

A 'Bike and Ride' facility (cage, locker or rail)

An urban bus stop

Other (please expand)

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6. How do you check timetable information? (check more than one box if required)

ACTION website (from a computer)

ACTION website (from a mobile phone)

ACTION information line (13 17 10)

Paper timetables

Other (please expand)

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7. How would you rate the reliability of current bus arrival times against timetable information?

On time

Out by +/- 5 minutes

Out by +/- 10 minutes

Out by +/- 15 minutes

Out by more than +/- 15 minutes

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8. If real time bus arrival and departure information was provided online and on screens at major bus stations and major bus stops, I would travel more on ACTION buses.

Strongly agree

Agree

Disagree

Strongly disagree

Wouldn't change my usage

Unsure

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9. What kind of real time information would you like to see online and on screens at major bus stations and bus stops? (Please order from MOST important to LEAST important with 1 being the MOST important)

	1	2	3	4	5	6
Next bus number	Next bus number 1	Next bus number 2	Next bus number 3	Next bus number 4	Next bus number 5	Next bus number 6
Bus route name and destination	Bus route name and destination 1	Bus route name and destination 2	Bus route name and destination 3	Bus route name and destination 4	Bus route name and destination 5	Bus route name and destination 6
Time until next bus is due to arrive at bus stop/bus station	Time until next bus is due to arrive at bus stop/bus station 1	Time until next bus is due to arrive at bus stop/bus station 2	Time until next bus is due to arrive at bus stop/bus station 3	Time until next bus is due to arrive at bus stop/bus station 4	Time until next bus is due to arrive at bus stop/bus station 5	Time until next bus is due to arrive at bus stop/bus station 6
Bus transfer information (interchange)	Bus transfer information (interchange) 1	Bus transfer information (interchange) 2	Bus transfer information (interchange) 3	Bus transfer information (interchange) 4	Bus transfer information (interchange) 5	Bus transfer information (interchange) 6
Whether bus has a bike rack	Whether bus has a bike rack 1	Whether bus has a bike rack 2	Whether bus has a bike rack 3	Whether bus has a bike rack 4	Whether bus has a bike rack 5	Whether bus has a bike rack 6
Whether bus is wheelchair accessible	Whether bus is wheelchair accessible 1	Whether bus is wheelchair accessible 2	Whether bus is wheelchair accessible 3	Whether bus is wheelchair accessible 4	Whether bus is wheelchair accessible 5	Whether bus is wheelchair accessible 6

Other (please expand)

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10. What kind of information would you like to receive via SMS about ACTION bus services? (Please order from MOST important to LEAST important with 1 being the MOST important)

	1	2	3	4	5
Next bus number	Next bus number 1	Next bus number 2	Next bus number 3	Next bus number 4	Next bus number 5
Bus route name and destination	Bus route name and destination 1	Bus route name and destination 2	Bus route name and destination 3	Bus route name and destination 4	Bus route name and destination 5
Time until next bus is due to arrive at bus stop/bus station	Time until next bus is due to arrive at bus stop/bus station 1	Time until next bus is due to arrive at bus stop/bus station 2	Time until next bus is due to arrive at bus stop/bus station 3	Time until next bus is due to arrive at bus stop/bus station 4	Time until next bus is due to arrive at bus stop/bus station 5
Whether bus has a bike rack	Whether bus has a bike rack 1	Whether bus has a bike rack 2	Whether bus has a bike rack 3	Whether bus has a bike rack 4	Whether bus has a bike rack 5
Whether the bus is wheelchair accessible	Whether the bus is wheelchair accessible 1	Whether the bus is wheelchair accessible 2	Whether the bus is wheelchair accessible 3	Whether the bus is wheelchair accessible 4	Whether the bus is wheelchair accessible 5

Other (please expand)

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11. What kind of information would you like to receive via your smart phone (iPhone, Blackberry etc) (Please order from MOST important to LEAST important with 1 being the MOST important)

	1	2	3	4	5	6
Next bus number	Next bus number 1	Next bus number 2	Next bus number 3	Next bus number 4	Next bus number 5	Next bus number 6
Bus route name and destination	Bus route name and destination 1	Bus route name and destination 2	Bus route name and destination 3	Bus route name and destination 4	Bus route name and destination 5	Bus route name and destination 6
Time until next bus is due to arrive at bus stop/bus station	Time until next bus is due to arrive at bus stop/bus station 1	Time until next bus is due to arrive at bus stop/bus station 2	Time until next bus is due to arrive at bus stop/bus station 3	Time until next bus is due to arrive at bus stop/bus station 4	Time until next bus is due to arrive at bus stop/bus station 5	Time until next bus is due to arrive at bus stop/bus station 6
Whether bus has a bike rack	Whether bus has a bike rack 1	Whether bus has a bike rack 2	Whether bus has a bike rack 3	Whether bus has a bike rack 4	Whether bus has a bike rack 5	Whether bus has a bike rack 6
Whether the bus is wheelchair accessible	Whether the bus is wheelchair accessible 1	Whether the bus is wheelchair accessible 2	Whether the bus is wheelchair accessible 3	Whether the bus is wheelchair accessible 4	Whether the bus is wheelchair accessible 5	Whether the bus is wheelchair accessible 6
Not applicable	Not applicable 1	Not applicable 2	Not applicable 3	Not applicable 4	Not applicable 5	Not applicable 6

Other (please expand)

Question Title

12. To access 'real time' information for a specific bus stop/bus station, which of the following would be most important to you? (Please order from MOST important to LEAST important with 1 being the MOST important)

	1	2	3	4	5
Information displays at the bus stop/bus station	Information displays at the bus stop/bus station 1	Information displays at the bus stop/bus station 2	Information displays at the bus stop/bus station 3	Information displays at the bus stop/bus station 4	Information displays at the bus stop/bus station 5
Bus stop/bus station information via the ACTION Information Line (13 17 10)	Bus stop/bus station information via the ACTION Information Line (13 17 10) 1	Bus stop/bus station information via the ACTION Information Line (13 17 10) 2	Bus stop/bus station information via the ACTION Information Line (13 17 10) 3	Bus stop/bus station information via the ACTION Information Line (13 17 10) 4	Bus stop/bus station information via the ACTION Information Line (13 17 10) 5
Bus stop/bus station information via a website	Bus stop/bus station information via a website 1	Bus stop/bus station information via a website 2	Bus stop/bus station information via a website 3	Bus stop/bus station information via a website 4	Bus stop/bus station information via a website 5
Bus stop/bus station information via SMS	Bus stop/bus station information via SMS 1	Bus stop/bus station information via SMS 2	Bus stop/bus station information via SMS 3	Bus stop/bus station information via SMS 4	Bus stop/bus station information via SMS 5
Bus stop/bus station information via a smart phone application	Bus stop/bus station information via a smart phone application 1	Bus stop/bus station information via a smart phone application 2	Bus stop/bus station information via a smart phone application 3	Bus stop/bus station information via a smart phone application 4	Bus stop/bus station information via a smart phone application 5

Other (please expand)

Question Title

13. If 'real time' bus arrival and departure information was made available using information displays, where would you prefer the displays to be situated? (Please order from MOST important to LEAST important with 1 being the MOST important)

	1	2	3	4	5
Shopping centres	Shopping centres 1	Shopping centres 2	Shopping centres 3	Shopping centres 4	Shopping centres 5
Bus stations	Bus stations 1	Bus stations 2	Bus stations 3	Bus stations 4	Bus stations 5
Major bus stops	Major bus stops 1	Major bus stops 2	Major bus stops 3	Major bus stops 4	Major bus stops 5
Red Rapid bus stops	Red Rapid bus stops 1	Red Rapid bus stops 2	Red Rapid bus stops 3	Red Rapid bus stops 4	Red Rapid bus stops 5
Blue Rapid bus stops	Blue Rapid bus stops 1	Blue Rapid bus stops 2	Blue Rapid bus stops 3	Blue Rapid bus stops 4	Blue Rapid bus stops 5

Other (please expand)

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14. Is it important to receive information about buses that have already departed?

Strongly agree

Agree

Disagree

Strongly disagree

Unsure

Makes no difference

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15. Is it important to be able to receive next stop information while on buses?

Strongly agree

Agree

Disagree

Strongly disagree

Unsure

Makes no difference

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16. Do you have any other suggestions for the use of real time passenger information for ACTION buses?

PLEASE NOTE: Feedback can be provided at any time by contacting Canberra Connect on 13 22 81 or by emailing communityengagement@act.gov.au

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17. Gender

Male

Female

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18. Age group

Up to 17

18 to 24

25 to 35

36 to 50

Over 50

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19. Employment situation (tick more than one box if required)

Paid employment (either full time, part time or casual work)

Stay at home parent

Student

Retired

Currently not working

Unable to work due to disability

Carer

Other (please specify)

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20. Where do you live?

Gungahlin

Belconnen

City

Inner North

Inner South

Weston Creek

Woden

Tuggeranong

Rural ACT

Please list your suburb

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1. How often do you travel on ACTION buses?

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2. How would you classify your usual bus usage?

Question Title

3. What is the main reason for using bus travel? (tick more than one box if required)

Question Title

4. What are the usual times that you would catch a bus? (check more than one box if required)

Question Title

5. Where do you normally catch a bus from? (check more than one box if required)

Question Title

6. How do you check timetable information? (check more than one box if required)

Question Title

7. How would you rate the reliability of current bus arrival times against timetable information?

Question Title

8. If real time bus arrival and departure information was provided online and on screens at major bus stations and major bus stops, I would travel more on ACTION buses.

Question Title

9. What kind of real time information would you like to see online and on screens at major bus stations and bus stops? (Please order from MOST important to LEAST important with 1 being the MOST important)

Question Title

10. What kind of information would you like to receive via SMS about ACTION bus services? (Please order from MOST important to LEAST important with 1 being the MOST important)

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11. What kind of information would you like to receive via your smart phone (iPhone, Blackberry etc) (Please order from MOST important to LEAST important with 1 being the MOST important)

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12. To access 'real time' information for a specific bus stop/bus station, which of the following would be most important to you? (Please order from MOST important to LEAST important with 1 being the MOST important)

Question Title

13. If 'real time' bus arrival and departure information was made available using information displays, where would you prefer the displays to be situated? (Please order from MOST important to LEAST important with 1 being the MOST important)

Question Title

14. Is it important to receive information about buses that have already departed?

Question Title

15. Is it important to be able to receive next stop information while on buses?

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16. Do you have any other suggestions for the use of real time passenger information for ACTION buses?PLEASE NOTE: Feedback can be provided at any time by contacting Canberra Connect on 13 22 81 or by emailing communityengagement@act.gov.au

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17. Gender

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18. Age group

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19. Employment situation (tick more than one box if required)

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20. Where do you live?

16. Do you have any other suggestions for the use of real time passenger information for ACTION buses?

PLEASE NOTE: Feedback can be provided at any time by contacting Canberra Connect on 13 22 81 or by emailing communityengagement@act.gov.au