9-1-1 Satisfaction Survey

Thank you for taking the time to provide feedback to us. We review your comments and use your feedback to improve our services. We also pass along positive recognition to our call takers when exceptional service experiences are shared. 

This survey is not intended to evaluate the services provided by emergency response personnel. Only your experience in calling 9-1-1 should be considered when filling out this survey. 

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* 1. How did you call 9-1-1?

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* 2. How many rings before your call was answered

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* 3. What type of assistance did you need?

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* 4. Were you helped immediately, or were you put on hold for the next available dispatcher?

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* 5. Was the dispatcher able to quickly determine your situation?

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* 6. If you dialed 9-1-1 and it was necessary to speak to a different agency, were you transferred to the correct agency?

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* 7. If you requested medical help, did the dispatcher offer medical aid instructions?

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* 8. If you received medical instructions, were the instructions easy to follow?

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* 9. The call taker was:

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* 10. Overall, the 9-1-1 service was:

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* 11. Would you like a Dispatch Supervisor to contact you about your 9-1-1 experience? 

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* 12. Contact Information (optional)

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