Introduction

Cessnock City Council has engaged Proto Partners to assist Council to help drive continual improvement in the delivery of customer service. We would appreciate your honest and constructive feedback to assist with improving and developing our customer experience strategy.
 
This survey consists of 4 questions, and will take under 4 minutes to complete. 
 
At the end of the survey you can opt in to provide additional feedback and suggestions by voluntarily supplying your name and contact number to Proto Partners.  Contributions will be collated and provided to Council by Proto Partners with the key outcomes of feedback.

If you would like to find out more about how your information will be used, please see project information on Cessnock City Council’s website Together Cessnock.
 
More information about Cessnock City Council’s Privacy Management Plan, is available on Council’s website Privacy Management Plan.
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