Toodyay Recreation Centre Customer Service Survey - June 2023

All responses must be in by 30th June

To help us gain insight into your experience at Toodyay Recreation Centre, we’ve put together a short survey that we'd love for you to fill out honestly. The more honest you are, the better we can serve you and your family. This survey should take no longer than 3 minutes to complete. Everyone who fills this out will be entitled to a FREE coffee from our Venue.

Question Title

* 1. What is the main program or activity that you usually take part in at Toodyay Recreation Centre?

Swim Lesson Program

Recreational/Walking Swimming

Lap Swimming

Swim Squad Juniors

Swim Squad Masters

Recreation Activity (netball/soccer/tennis etc.)

Walking / Running on Grass Pitch

Community Pavilion

None of the above

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* 2. Which facilities do you use? (You can select more than one)

25m Lap Pool

Leisure Pool

Multipurpose Court Use

Grass Pitch

Club Use (please specify which sport)

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* 3. How do you usually attend?

Alone

With a Friend

With a Family Member

With a School Group

With a club

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* 4. On average, how often do you visit Toodyay Recreation Centre?

Less than once per week

Once per week

Twice per week

Three times per week

More than 4 times per week

Question Title

* 5. Which aspects of Toodyay Recreation Centre do you value most?

	Very Low	Low	Moderate	High	Very High
Customer Service	Customer Service Very Low	Customer Service Low	Customer Service Moderate	Customer Service High	Customer Service Very High
Swim Programs	Swim Programs Very Low	Swim Programs Low	Swim Programs Moderate	Swim Programs High	Swim Programs Very High
Cleanliness	Cleanliness Very Low	Cleanliness Low	Cleanliness Moderate	Cleanliness High	Cleanliness Very High
Aquatic Facility	Aquatic Facility Very Low	Aquatic Facility Low	Aquatic Facility Moderate	Aquatic Facility High	Aquatic Facility Very High
Community Pavilion	Community Pavilion Very Low	Community Pavilion Low	Community Pavilion Moderate	Community Pavilion High	Community Pavilion Very High
Multipurpose / Tennis Coourts	Multipurpose / Tennis Coourts Very Low	Multipurpose / Tennis Coourts Low	Multipurpose / Tennis Coourts Moderate	Multipurpose / Tennis Coourts High	Multipurpose / Tennis Coourts Very High
Grass Sporting Pitch	Grass Sporting Pitch Very Low	Grass Sporting Pitch Low	Grass Sporting Pitch Moderate	Grass Sporting Pitch High	Grass Sporting Pitch Very High

Question Title

* 6. How do you rate the following in our recreation centre?

	Very Poor	Poor	Satisfactory	Good	Excellent
Hours of Operation	Hours of Operation Very Poor	Hours of Operation Poor	Hours of Operation Satisfactory	Hours of Operation Good	Hours of Operation Excellent
Aquatic Facilities	Aquatic Facilities Very Poor	Aquatic Facilities Poor	Aquatic Facilities Satisfactory	Aquatic Facilities Good	Aquatic Facilities Excellent
Changerooms	Changerooms Very Poor	Changerooms Poor	Changerooms Satisfactory	Changerooms Good	Changerooms Excellent
Fees/Charges	Fees/Charges Very Poor	Fees/Charges Poor	Fees/Charges Satisfactory	Fees/Charges Good	Fees/Charges Excellent
Centre Cleanliness	Centre Cleanliness Very Poor	Centre Cleanliness Poor	Centre Cleanliness Satisfactory	Centre Cleanliness Good	Centre Cleanliness Excellent
Aquatic Programs Offered	Aquatic Programs Offered Very Poor	Aquatic Programs Offered Poor	Aquatic Programs Offered Satisfactory	Aquatic Programs Offered Good	Aquatic Programs Offered Excellent
Recreation Programs Offered	Recreation Programs Offered Very Poor	Recreation Programs Offered Poor	Recreation Programs Offered Satisfactory	Recreation Programs Offered Good	Recreation Programs Offered Excellent
Swim Accessory Products	Swim Accessory Products Very Poor	Swim Accessory Products Poor	Swim Accessory Products Satisfactory	Swim Accessory Products Good	Swim Accessory Products Excellent
Seating/Shade	Seating/Shade Very Poor	Seating/Shade Poor	Seating/Shade Satisfactory	Seating/Shade Good	Seating/Shade Excellent
Café/Kiosk	Café/Kiosk Very Poor	Café/Kiosk Poor	Café/Kiosk Satisfactory	Café/Kiosk Good	Café/Kiosk Excellent

Question Title

* 7. How do you rate the Kiosk Reception and Service?

	Very Poor	Poor	Satisfactory	Good	Excellent
Variety of Food Available	Variety of Food Available Very Poor	Variety of Food Available Poor	Variety of Food Available Satisfactory	Variety of Food Available Good	Variety of Food Available Excellent
Variety of Merchandise Available	Variety of Merchandise Available Very Poor	Variety of Merchandise Available Poor	Variety of Merchandise Available Satisfactory	Variety of Merchandise Available Good	Variety of Merchandise Available Excellent
Knowledge Base	Knowledge Base Very Poor	Knowledge Base Poor	Knowledge Base Satisfactory	Knowledge Base Good	Knowledge Base Excellent
Friendliness	Friendliness Very Poor	Friendliness Poor	Friendliness Satisfactory	Friendliness Good	Friendliness Excellent
Service Time	Service Time Very Poor	Service Time Poor	Service Time Satisfactory	Service Time Good	Service Time Excellent

Question Title

* 8. Overall how satisfied are you with the Services and Facilities provided by Toodyay Recreation Centre?

Very Dissatisfied

Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

Very Dissatisfied

Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

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* 9. How likely are you to recommend us?

Not at All

Unlikely

Unsure

Likely

Very Likely

Not at All

Unlikely

Unsure

Likely

Very Likely

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* 10. Where did you hear about us?

Family or Friend

Newspaper

Google Search

Website

Facebook/Instagram

Community

Email Newsletter

Other (please specify)

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* 11. How would you prefer to keep up to date with the latest news from Toodyay Recreation Centre?

TRC Website

TRC Social Media Channels

TRC Email Newsletter

Toodyay Community

Toodyay Herald

Other (please specify)

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* 12. Your email (we're asking for this only so we can provide you your FREE coffee in our venue).

Email Address

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* 13. Your gender:

Male

Female

Prefer not to say

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* 14. Age:

18-24

25-34

35-44

45-54

55-64

65+