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The City of Port Colborne Customer Satisfaction Survey
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1.
Please select the most relevant department that serviced your most recent request.
(Required.)
Planning & Development (e.g. animal control, building permit, by-law inquiry, parking inquiry, encroachment, zoning)
Community & Economic Development (e.g. parks, recreation, trails, economic development)
Corporate Services (e.g. Customer service, freedom of Information, property tax, water bill, licenses, oaths and affidavits)
Engineering and Operations (e.g. roads, sidewalks, drainage, traffic, ditches, railway, projects and tenders)
Fire Department (e.g. burn complaint, burn permit, smoke detectors)
Library (e.g. library inquiry, membership cards)
Museum (e.g. museum inquiry)
Mayor/ Council /CAO's Office (e.g. City vehicle complaint, unresolved issue, tax and/or water rates, communications)
I cannot recall which department assisted my last request.
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2.
Overall, how satisfied or dissatisfied are you with the City of Port Colborne's services?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
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3.
How easy was it to access the service you were inquiring about?
(Required.)
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
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4.
How would you rate the quality of our services?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
Do you have any suggestions on how we could improve the quality of our service?
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6.
Overall, how responsive has the City of Port Colborne been to your questions or concerns?
(Required.)
Extremely responsive (e.g. inquiry or issue was resolved at the point of contact)
Very responsive (e.g. inquiry or issue was responded to within a business day)
Somewhat responsive (e.g. inquiry or issue was responded to in 2 - 3 business days)
Not so responsive (e.g. inquiry took up to a week to receive a response)
Not at all responsive (e.g. inquiry took longer than a week to receive a response or you did not hear back at all)
7.
Do you have any feed back or comments to provide about your recent interaction with the City of Port Colborne?
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8.
Were you satisfied with your most recent phone interaction with our City of Port Colborne Customer Service Representatives?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Not Applicable
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9.
How do you prefer to communicate with the City of Port Colborne?
(Required.)
Phone
Email
In person
Social Media
Other (please specify)
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10.
On a scale of 0 to 10,
How likely is it that you would recommend the City of Port Colborne services to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
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11.
Do you have any other comments, questions, or concerns?
Current Progress,
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