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* 1. Before taking the questionnaire, were you aware that DES offered free language assistance services?

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* 2. What language was assistance request in today?

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* 3. How comfortable are you asking a DES employee for assistance when you have difficulty communicating in English?

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* 4. Was the staff member able to provide help in the requested language or call someone to assist?

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* 5. Did language create a barrier for your services today?

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* 6. Did the staff member who assisted you today professionally handle your request?

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* 7. How would you rate the quality of the service received today?

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* 8. Did you visit the website for your information today?

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* 9. If yes to question 8, please rate if you were able to navigate through the website.

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* 10. What type of information would you like to see translated into your language?

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* 11. What can DES do to communicate more effectively with people who speak your language?

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