Client Satisfaction Survey- Language Assistance (English) Question Title * 1. Before taking the questionnaire, were you aware that DES offered free language assistance services? Yes No Question Title * 2. What language was assistance request in today? Question Title * 3. How comfortable are you asking a DES employee for assistance when you have difficulty communicating in English? 7 - 6= Extremely Comfortable 5 - 4= Sort of Comfortable 3 - 2= Comfortable 1= Not comfortable Question Title * 4. Was the staff member able to provide help in the requested language or call someone to assist? Yes No Question Title * 5. Did language create a barrier for your services today? Yes No Question Title * 6. Did the staff member who assisted you today professionally handle your request? Yes No Question Title * 7. How would you rate the quality of the service received today? 7 - 6 = Extremely Comfortable 5 - 4= Sort of Comfortable 3 - 2= Comfortable 1= Not Comfortable Question Title * 8. Did you visit the website for your information today? Yes No Question Title * 9. If yes to question 8, please rate if you were able to navigate through the website. 7 - 6= Excellent 5 - 4= Good 3 - 2= Fair 1= Poor Question Title * 10. What type of information would you like to see translated into your language? Question Title * 11. What can DES do to communicate more effectively with people who speak your language? Done