Envision Payment Solutions: Customer Service Survey

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* 1. How would you rate your interaction with the customer service representative at Envision Payment Solutions?

Poor

Below Average

Needs Improvement

Good

Excellent

Poor

Below Average

Needs Improvement

Good

Excellent

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* 2. Which member of our Customer Care team are you providing feedback on today?

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* 3. Was the customer service agent knowledgeable?

Extremely knowledgeable

Very knowledgeable

Somewhat knowledgeable

Not so knowledgeable

Not at all knowledgeable

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* 4. Was the customer service agent polite/friendly?

Extremely polite/friendly

Very polite/friendly

Somewhat polite/friendly

Not so polite/friendly

Not at all polite/friendly

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* 5. What did you like best about your interaction with the customer service representative at Envision Payment Solutions?

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* 6. What suggestions, if any, do you have for improving your experience with our customer service representatives?

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* 7. Please enter your contact information. This will allow us to match your responses with the representative that serviced you.

Name *

State/Province

Phone Number

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* 8. Thank you for taking the time out to complete our survey. Your feedback is very important to us. Your feedback will help to better future experiences with our representatives as well as improve our overall customer service. We would love to share some of the feedback received, so please select your preference below.

Yes! I would be glad to have my feedback posted with first name and last initial only!

Yes! I would be glad to have my feedback posted anonymously!

No! I would rather not have my feedback shared anywhere only used for informational purposes.

Other (please specify)