Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Question Title * 1. What is your age? Under 18 18-24 25-34 35-44 45-54 55-64 65+ OK Question Title * 2. How long have you been a customer of VANI-T? Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 3. How did you first hear about VANI-T? Word of mouth/referral from a friend Online search Social media Beauty salon Influencer recommendation Other (please specify) OK Question Title * 4. Which range of VANI-T products do you currently use (or are considering using)? Tanning Makeup Wellness OK Question Title * 5. Where do you most like to shop for beauty products? Beauty salon Department store Retail store (e.g. Mecca, Sephora) Supermarket Pharmacy Online Other (please specify) OK Question Title * 6. Where do you typically turn for beauty inspiration? Online Instagram Facebook Pinterest Print magazine Influencers/celebrities Other (please specify) OK Question Title * 7. What factors influence your decision when purchasing (or considering purchasing) a product? Friend or family recommendation Before and after photos Natural and vegan ingredients Cruelty free Product packaging Sustainability Real reviews and customer testimonials OK Question Title * 8. What are your biggest frustrations about purchasing (or considering purchasing) products online? Paying for shipping Waiting for my order to arrive Not being able to try/touch the product Poor exchange or returns policy OK Question Title * 9. Overall, how would you rate our website? Excellent Very good Good Fair Poor OK Question Title * 10. What changes would most improve our website? OK Question Title * 11. Overall, how would you rate our delivery process? Excellent Very good Good Fair Poor OK Question Title * 12. What changes would most improve our delivery process? OK Question Title * 13. How important is it to you for us to use sustainable/biodegradable packaging for shipping? Extremely important Very important Somewhat important Not so important Not at all important OK Question Title * 14. Overall, how would you rate the quality of your customer service experience with VANI-T? Very positive Somewhat positive Neutral Somewhat negative Very negative OK Question Title * 15. What changes would most improve your customer service experience? OK Question Title * 16. How well do you feel that our company understands your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 17. How would you rate the value for money of our products? Excellent Above average Average Below average Poor OK Question Title * 18. How would you rate the quality of our products? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 19. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 20. How likely are you to recommend our products to others? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 21. Are you satisfied with the quality and categories of new products we have launched in the past 12 months? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied OK Question Title * 22. What products would you like to see VANI-T launch in the following categories? Tanning Makeup Wellness OK Question Title * 23. Would you like to see VANI-T launch products in any of the following categories? Skincare Haircare Body slimming/toning Hair removal Other (please specify) OK Question Title * 24. How likely are you to purchase refills of your favourite VANI-T products to reduce plastic waste? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 25. Are limited edition items something you would like to see from VANI-T? If so, what would you like to see us release? OK Question Title * 26. Would you like to see VANI-T release a product collection in collaboration with an influencer? If so, who would you like to see us collaborate with? OK Question Title * 27. What suggestions do you have for improving our existing products? OK Question Title * 28. Lastly, do you have any other comments, questions, or concerns? OK DONE
