EWFHT Patient Experience Survey 2024/25

We value your feedback on your healthcare experiences. This survey is voluntary and should only take about 5 minutes to complete.

Your responses are anonymous and will not affect the care you receive. Your healthcare providers will not see any information that could identify you.

We will use your feedback to help us identify areas that are going well and areas for improvement in your care and overall experience.

Thank you for your interest in improving health care in the East Wellington Family Health Team.

Question Title

* 1. How did you hear about this Survey?

Website

Your provider

Other (please specify)

Question Title

* 2. At your most recent appointment, please tell us which provider(s) you met with/talked to:
Click all that apply:

Dr. Blair Cappel

Dr. Lucille Chan

Dr. Laura Daly

Dr. Kamakshi Ganesan

Dr. Anam Irshad

Dr. Rabia Khan

Dr. Alejandra Marin

Dr. Melinda White (Covering Dr. Nancie Parents Practice)

Dr. Preksha Shukla (Locum)

Dr. Sahar Ghorayeb (Locum)

Dr. Kevin Samson (Locum)

Allied Health Care
[includes dietitian, diabetes care team, mental health, OTN (telemedicine), outreach, occupational therapist, etc.]

Nurses Clinic
[includes vaccinations, immunizations, smoking cessation, spirometry/COPD, hypertension, etc.]

Section 1 - Booking your appointment

Question Title

* 3. How did you book your appointment?

Online Booking

Called the clinic

Secure Email Messaging

In person in the clinic

Don’t remember/someone else booked it/ not applicable

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* 4. What is your typical experience when booking an appointment?

Good: my call is answered, even if I have to wait briefly on hold

Challenging: I have to call multiple times on the same or different day before I speak to someone

Difficult: I am unable to call when the clinic is open, OR I can't get through due to long hold times

I booked my appointment online

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* 5. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to consult with your doctor to when you actually saw or spoke to him/her or another healthcare provider that they work with?
Note: based on clinic business days, Mon-Fri.

Same day

Next day

2-19 days

20 or more days

Don't know

If 2-19 days, please enter the number of days:

Question Title

* 6. Do you consider the amount of time you usually have to wait to get an appointment with your health care provider reasonable?

Yes

Somewhat

Question Title

* 1. How did you hear about this Survey?

Question Title

* 2. At your most recent appointment, please tell us which provider(s) you met with/talked to: Click all that apply:

Question Title

* 3. How did you book your appointment?

Question Title

* 4. What is your typical experience when booking an appointment?

Question Title

* 5. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to consult with your doctor to when you actually saw or spoke to him/her or another healthcare provider that they work with?Note: based on clinic business days, Mon-Fri.

Question Title

* 6. Do you consider the amount of time you usually have to wait to get an appointment with your health care provider reasonable?

* 2. At your most recent appointment, please tell us which provider(s) you met with/talked to:
Click all that apply:

* 5. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to consult with your doctor to when you actually saw or spoke to him/her or another healthcare provider that they work with?
Note: based on clinic business days, Mon-Fri.