GSPCA Pet Boarding Survey

We would really appreciate your feedback and ideas with this short survey regarding our Pet Boarding Service at the GSPCA. Your support helps us help 1000's of animals each year in Guernsey and the team really enjoy caring for your pet which helps raise some of the much needed funds to care for over 500 animals a day and help inexcess of 3000 through our doors each year not to mention many more in other ways. To see details on our boarding service please visit www.gspca.org.gg/services/boarding-facilities

	Better than expected	As expected	Less than expected	N/A
Friendliness of front desk staff	Friendliness of front desk staff Better than expected	Friendliness of front desk staff As expected	Friendliness of front desk staff Less than expected	Friendliness of front desk staff N/A
Efficient Check In	Efficient Check In Better than expected	Efficient Check In As expected	Efficient Check In Less than expected	Efficient Check In N/A
Employee's Knowledge & Service	Employee's Knowledge & Service Better than expected	Employee's Knowledge & Service As expected	Employee's Knowledge & Service Less than expected	Employee's Knowledge & Service N/A
Shelter cleanliness	Shelter cleanliness Better than expected	Shelter cleanliness As expected	Shelter cleanliness Less than expected	Shelter cleanliness N/A
Kennel cleanliness	Kennel cleanliness Better than expected	Kennel cleanliness As expected	Kennel cleanliness Less than expected	Kennel cleanliness N/A
Friendliness & Caring of Animal Care Staff	Friendliness & Caring of Animal Care Staff Better than expected	Friendliness & Caring of Animal Care Staff As expected	Friendliness & Caring of Animal Care Staff Less than expected	Friendliness & Caring of Animal Care Staff N/A
Accuracy of reservation information at check in	Accuracy of reservation information at check in Better than expected	Accuracy of reservation information at check in As expected	Accuracy of reservation information at check in Less than expected	Accuracy of reservation information at check in N/A
Reasonable price of stay	Reasonable price of stay Better than expected	Reasonable price of stay As expected	Reasonable price of stay Less than expected	Reasonable price of stay N/A
Efficient Collection	Efficient Collection Better than expected	Efficient Collection As expected	Efficient Collection Less than expected	Efficient Collection N/A
Feedback from Pets stay at the GSPCA	Feedback from Pets stay at the GSPCA Better than expected	Feedback from Pets stay at the GSPCA As expected	Feedback from Pets stay at the GSPCA Less than expected	Feedback from Pets stay at the GSPCA N/A
How do you feel your pet enjoyed their stay	How do you feel your pet enjoyed their stay Better than expected	How do you feel your pet enjoyed their stay As expected	How do you feel your pet enjoyed their stay Less than expected	How do you feel your pet enjoyed their stay N/A

Better than expected

As expected

Less than expected

N/A

Friendliness of front desk staff

Friendliness of front desk staff Better than expected

Friendliness of front desk staff As expected

Friendliness of front desk staff Less than expected

Friendliness of front desk staff N/A

Efficient Check In

Efficient Check In Better than expected

Efficient Check In As expected

Efficient Check In Less than expected

Efficient Check In N/A

Employee's Knowledge & Service

Employee's Knowledge & Service Better than expected

Employee's Knowledge & Service As expected

Employee's Knowledge & Service Less than expected

Employee's Knowledge & Service N/A

Shelter cleanliness

Shelter cleanliness Better than expected

Shelter cleanliness As expected

Shelter cleanliness Less than expected

Shelter cleanliness N/A

Kennel cleanliness

Kennel cleanliness Better than expected

Kennel cleanliness As expected

Kennel cleanliness Less than expected

Kennel cleanliness N/A

Friendliness & Caring of Animal Care Staff

Friendliness & Caring of Animal Care Staff Better than expected

Friendliness & Caring of Animal Care Staff As expected

Friendliness & Caring of Animal Care Staff Less than expected

Friendliness & Caring of Animal Care Staff N/A

Accuracy of reservation information at check in

Accuracy of reservation information at check in Better than expected

Accuracy of reservation information at check in As expected

Accuracy of reservation information at check in Less than expected

Accuracy of reservation information at check in N/A

Reasonable price of stay

Reasonable price of stay Better than expected

Reasonable price of stay As expected

Reasonable price of stay Less than expected

Reasonable price of stay N/A

Efficient Collection

Efficient Collection Better than expected

Efficient Collection As expected

Efficient Collection Less than expected

Efficient Collection N/A

Feedback from Pets stay at the GSPCA

Feedback from Pets stay at the GSPCA Better than expected

Feedback from Pets stay at the GSPCA As expected

Feedback from Pets stay at the GSPCA Less than expected

Feedback from Pets stay at the GSPCA N/A

How do you feel your pet enjoyed their stay

How do you feel your pet enjoyed their stay Better than expected

How do you feel your pet enjoyed their stay As expected

How do you feel your pet enjoyed their stay Less than expected

How do you feel your pet enjoyed their stay N/A

	Yes	No	Not sure	N/A
Would you like to be able to collect your pet on a Sunday?	Would you like to be able to collect your pet on a Sunday? Yes	Would you like to be able to collect your pet on a Sunday? No	Would you like to be able to collect your pet on a Sunday? Not sure	Would you like to be able to collect your pet on a Sunday? N/A
Would you like to be able to collect your pet on a Bank Holiday?	Would you like to be able to collect your pet on a Bank Holiday? Yes	Would you like to be able to collect your pet on a Bank Holiday? No	Would you like to be able to collect your pet on a Bank Holiday? Not sure	Would you like to be able to collect your pet on a Bank Holiday? N/A
Would you like to see the GSPCA provide a day boarding service for your pet?	Would you like to see the GSPCA provide a day boarding service for your pet? Yes	Would you like to see the GSPCA provide a day boarding service for your pet? No	Would you like to see the GSPCA provide a day boarding service for your pet? Not sure	Would you like to see the GSPCA provide a day boarding service for your pet? N/A
Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example?	Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? Yes	Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? No	Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? Not sure	Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? N/A
Did you know the GSPCA can run a taxi service for your pet if requested?	Did you know the GSPCA can run a taxi service for your pet if requested? Yes	Did you know the GSPCA can run a taxi service for your pet if requested? No	Did you know the GSPCA can run a taxi service for your pet if requested? Not sure	Did you know the GSPCA can run a taxi service for your pet if requested? N/A
Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice?	Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? Yes	Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? No	Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? Not sure	Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? N/A
Did you know you could buy gifts and treats for your pet from our shop during their stay?	Did you know you could buy gifts and treats for your pet from our shop during their stay? Yes	Did you know you could buy gifts and treats for your pet from our shop during their stay? No	Did you know you could buy gifts and treats for your pet from our shop during their stay? Not sure	Did you know you could buy gifts and treats for your pet from our shop during their stay? N/A
Would you like to be able to access a CCTV system to view your pet when you are away?	Would you like to be able to access a CCTV system to view your pet when you are away? Yes	Would you like to be able to access a CCTV system to view your pet when you are away? No	Would you like to be able to access a CCTV system to view your pet when you are away? Not sure	Would you like to be able to access a CCTV system to view your pet when you are away? N/A
Would you like to see pictures of your pet enjoying their stay on our social media?	Would you like to see pictures of your pet enjoying their stay on our social media? Yes	Would you like to see pictures of your pet enjoying their stay on our social media? No	Would you like to see pictures of your pet enjoying their stay on our social media? Not sure	Would you like to see pictures of your pet enjoying their stay on our social media? N/A
Would you like us to message you a picture/video of your pet while you are away?	Would you like us to message you a picture/video of your pet while you are away? Yes	Would you like us to message you a picture/video of your pet while you are away? No	Would you like us to message you a picture/video of your pet while you are away? Not sure	Would you like us to message you a picture/video of your pet while you are away? N/A

Yes

Not sure

N/A

Would you like to be able to collect your pet on a Sunday?

Would you like to be able to collect your pet on a Sunday? Yes

Would you like to be able to collect your pet on a Sunday? No

Would you like to be able to collect your pet on a Sunday? Not sure

Would you like to be able to collect your pet on a Sunday? N/A

Would you like to be able to collect your pet on a Bank Holiday?

Would you like to be able to collect your pet on a Bank Holiday? Yes

Would you like to be able to collect your pet on a Bank Holiday? No

Would you like to be able to collect your pet on a Bank Holiday? Not sure

Would you like to be able to collect your pet on a Bank Holiday? N/A

Would you like to see the GSPCA provide a day boarding service for your pet?

Would you like to see the GSPCA provide a day boarding service for your pet? Yes

Would you like to see the GSPCA provide a day boarding service for your pet? No

Would you like to see the GSPCA provide a day boarding service for your pet? Not sure

Would you like to see the GSPCA provide a day boarding service for your pet? N/A

Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example?

Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? Yes

Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? No

Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? Not sure

Would you like to see the GSPCA provide an off site walking service for your dog to the beach for example? N/A

Did you know the GSPCA can run a taxi service for your pet if requested?

Did you know the GSPCA can run a taxi service for your pet if requested? Yes

Did you know the GSPCA can run a taxi service for your pet if requested? No

Did you know the GSPCA can run a taxi service for your pet if requested? Not sure

Did you know the GSPCA can run a taxi service for your pet if requested? N/A

Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice?

Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? Yes

Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? No

Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? Not sure

Did you know that the GSPCA can take your dog to a private groomers whether it be to Wags and Tails onsite or via our taxi service to a groomers of your choice? N/A

Did you know you could buy gifts and treats for your pet from our shop during their stay?

Did you know you could buy gifts and treats for your pet from our shop during their stay? Yes

Did you know you could buy gifts and treats for your pet from our shop during their stay? No

Did you know you could buy gifts and treats for your pet from our shop during their stay? Not sure

Did you know you could buy gifts and treats for your pet from our shop during their stay? N/A

Would you like to be able to access a CCTV system to view your pet when you are away?

Would you like to be able to access a CCTV system to view your pet when you are away? Yes

Would you like to be able to access a CCTV system to view your pet when you are away? No

Would you like to be able to access a CCTV system to view your pet when you are away? Not sure

Would you like to be able to access a CCTV system to view your pet when you are away? N/A

Would you like to see pictures of your pet enjoying their stay on our social media?

Would you like to see pictures of your pet enjoying their stay on our social media? Yes

Would you like to see pictures of your pet enjoying their stay on our social media? No

Would you like to see pictures of your pet enjoying their stay on our social media? Not sure

Would you like to see pictures of your pet enjoying their stay on our social media? N/A

Would you like us to message you a picture/video of your pet while you are away?

Would you like us to message you a picture/video of your pet while you are away? Yes

Would you like us to message you a picture/video of your pet while you are away? No

Would you like us to message you a picture/video of your pet while you are away? Not sure

Would you like us to message you a picture/video of your pet while you are away? N/A

GSPCA Pet Boarding

GSPCA Pet Boarding

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* 1. Have you used our boarding service at the GSPCA previously?

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* 2. Please rate the service you received at the GSPCA when boarding your pet

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* 3. If there was a member of staff you would like to highlight please could you give their name and a reason -

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* 4. We are currently reviewing our services at the GSPCA. Please help us with your views on the following -

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* 5. Please do let us know any further feedback or ideas and thank you from all of the GSPCA for your time -

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* 6. If you would like to be added to future GSPCA surveys or don't mind being contacted regarding your above answers we would really appreciate your email address and name -