Website Survey Question Title * 1. Which PSTA services do you currently utilize? (Check all that apply) SunRunner Trolley Fixed-Route Bus Service 300X Airport Express Petersburg Downtown Looper 814 On-Demand Vanpool Park & Ride PSTA Access I do not utilize PSTA service Question Title * 2. How frequently do you use PSTA services? Daily Weekly Monthly Rarely Never Question Title * 3. How frequently do you visit our website? (Choose one) Daily Weekly Monthly Rarely Question Title * 4. For what purposes do you typically visit our website? (Check all that apply) Checking bus schedules Trip planning Looking for news/updates Accessing board meeting agendas Contacting customer service Other (please specify) Question Title * 5. What was your initial impression of our website when you first visited it? Question Title * 6. Rate the design of the PSTA website Poorly Designed Beautifully Designed Poorly Designed Beautifully Designed Question Title * 7. Rate the layout of the PSTA website 1 - Poor Layout 5 - Excellent Layout Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 8. Rate the usability of the PSTA website 1 - Difficult to Use 5 - Easy to Use Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 9. Was it easy to find the information or services you’re looking for on our website? Yes No Question Title * 10. Elaborate on any challenges you’ve encountered finding information or services on our website: Question Title * 11. Do you find the website's navigation intuitive? Yes No Question Title * 12. If you answered no, what specific difficulties did you face? Question Title * 13. How easy is it to find and use links on our website? 1 - Difficult 5 - Easy Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 14. Were there any links that were difficult to locate or understand? Question Title * 15. How would you rate your ability to move between different pages on the website? 1 - Difficult 5 - Easy Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 16. Is there anything that could improve the navigation experience? Question Title * 17. How relevant and helpful do you find the images and visuals on our website? Not revelant nor helpful Very relevant and helpful Not revelant nor helpful Very relevant and helpful Question Title * 18. Do they support the content or are they distracting? They support the content They are distracting from the content Question Title * 19. If not, what improvements would you suggest? Question Title * 20. How would you describe your experience with our website on a smartphone or tablet? Easy to use Difficult to use Question Title * 21. Are the website controls (buttons, links, forms) appropriately sized and easy to use on mobile devices? Yes No Question Title * 22. If not, which controls did you find problematic? Buttons Links Forms Other (please specify) Question Title * 23. Were you able to access all the necessary features on our mobile website? Yes No Question Title * 24. If there were limitations, please specify which features were difficult or missing Question Title * 25. What specific features or functions do you find most useful on our website? Question Title * 26. Why are these features important to you? Question Title * 27. If you could change one thing about our website, what would it be and why? Question Title * 28. What additional features or content would you like to see on our redesigned website? Question Title * 29. Are there any specific tools, information, or services you think are missing? Question Title * 30. What do you like the most about our current website? Question Title * 31. Do you have any other suggestions or feedback that could help us improve our website? Next
