CGMA Offboarding Survey Question Title * 1. Which position are you offboarding from CGMA? Representative Assistant Representative Senior Case Manager Regional Field Advisor Question Title * 2. What type of Rep Site were you assigned to? Large operational shore unit (Sector/Base) Cutter Training Center Air Station District/Area/HQ Other (please specify) Question Title * 3. Was this the first time you served as a CGMA Representative? Yes No Question Title * 4. Did you receive any training or preparation from your predecessor when you assumed the role? Yes, I received good training. Yes, but only a little during the actual handover. No Other (please specify) Question Title * 5. Did you feel you had enough knowledge about CGMA to be an effective Rep? Yes No Other (please specify) Question Title * 6. Did you assist in the CGMA Annual Campaign process? Yes No Question Title * 7. How long did you serve as a Representative? Less than 6 months 6 months to 1 year 1-2 years 2-3 years Question Title * 8. What source(s) did you use when you needed help with CGMA duties? (select all that apply) CGMA website Desk Guide Operating Manual CGMA HQ staff Frequently Asked Questions (FAQs) Another CGMA Representative Question Title * 9. What was the most difficult part of being a Representative / Asst Representative? Making time available to meet with clients. Managing case applications and documentation. Using netFORUM. Determining what program, the client should apply for. Helping clients with their Personal Budget Form. Understanding CGMA policies and procedures. Other (please specify) Question Title * 10. Would you be willing to serve again in the future as a CGMA Representative? Yes No Question Title * 11. Did you transfer duties to your replacement in-person? Yes No Question Title * 12. Did you provide CGMA orientation and training to your replacement? Yes No Question Title * 13. Did you have routine access to Command Cadre? Yes No Question Title * 14. As a CGMA Representative or Assistant Representative, did you provide frequent updates to the command to keep them informed on CGMA assistance to the Rep Site and how it helped members? Yes No Question Title * 15. On average, how many assistance cases did you handle each month? 0-1 2-5 6-10 More than 10 I did not handle any assistance cases. Question Title * 16. As a CGMA Representative or Assistant Representative, did you encourage members to start allotments for CGMA? Yes No Question Title * 17. Did you complete the initial Onboarding Checklist? Yes No Question Title * 18. Did you complete the CGMA Representative Training modules and lessons? Yes, I completed all the modules. I completed some of the modules as time allowed. I only completed a few of the lessons and job aids. I did not do any of the training. I did not know there were training modules available. Question Title * 19. Did you find the training helpful for your CGMA role and responsibilities? Yes No Question Title * 20. What additional training topics do you feel are needed for CGMA Representative and Assistant Representative duties? Question Title * 21. Do have any recommendations on how to improve CGMA processes to make it easier to administer loans and grants? Done