Parks & Recreation - Customer Satisfaction Survey

Your feedback is important. Help us better serve you by taking our Rocklin Parks and Recreation survey. Leave your feedback on these questions below.

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* 1. Has your household used the City of Rocklin's recreation programs, parks, or facilities in the last year?

Yes

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* 2. How would you rate your households overall satisfaction with the recreation programs and activities, provided by Rocklin Parks and Recreation for the following age groups?

	Excellent	Good	Fair	Poor	N/A
Preschool Age Children	Preschool Age Children Excellent	Preschool Age Children Good	Preschool Age Children Fair	Preschool Age Children Poor	Preschool Age Children N/A
Elementary Age Children	Elementary Age Children Excellent	Elementary Age Children Good	Elementary Age Children Fair	Elementary Age Children Poor	Elementary Age Children N/A
Teen Age Children	Teen Age Children Excellent	Teen Age Children Good	Teen Age Children Fair	Teen Age Children Poor	Teen Age Children N/A
Adults	Adults Excellent	Adults Good	Adults Fair	Adults Poor	Adults N/A
Seniors	Seniors Excellent	Seniors Good	Seniors Fair	Seniors Poor	Seniors N/A
Overall	Overall Excellent	Overall Good	Overall Fair	Overall Poor	Overall N/A

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* 3. What community parks or facilities do you use most often? (Select up to 5)

Rocklin Event Center

Rocklin Community Center

Parkview Activity Room

Quarry Park Amphitheater

Quarry Park Adventures

Johnson-Springview Park

Whitney Park

Margaret Azevedo Park

Twin Oaks Park

Kathy Lund Park

Sunset Whitney Recreation Area

Peter Hill Heritage Park

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* 4. How would you rate the maintenance and upkeep of Rocklin parks and facilities?

Excellent

Good

Acceptable

Fair

Poor

Excellent

Good

Acceptable

Fair

Poor

Other (please specify)

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* 5. Please rate Rocklin parks and facilities in being safe, clean, and attractive?

Excellent

Good

Acceptable

Fair

Poor

Excellent

Good

Acceptable

Fair

Poor

Other (please specify)

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* 6. Please check all the park amenities that your household has used during the past year?

Dog Park at Johnson-Springview Park

Disc Golf Course at Johnson-Springview Park

Splash Pads

Group Picnic Areas

Baseball/Softball Fields

Playgrounds

Walking/Bike Trails

Tennis Courts

Pickleball Courts

Basketball Courts

Inline Hockey Arena at Johnson-Springview Park

Rocklin High School Swimming Pool

Whitney High School Swimming Pool

Soccer Fields

Football Field at Johnson-Springview Park

Other (please specify)

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* 7. For each of the parks and recreation facilities listed below, please indicate the community's needs.

	High Priority	Medium Priority	Low Priority
Youth Soccer Fields	Youth Soccer Fields High Priority	Youth Soccer Fields Medium Priority	Youth Soccer Fields Low Priority
Youth Baseball Fields	Youth Baseball Fields High Priority	Youth Baseball Fields Medium Priority	Youth Baseball Fields Low Priority
Youth Softball Fields	Youth Softball Fields High Priority	Youth Softball Fields Medium Priority	Youth Softball Fields Low Priority
Youth Football Fields	Youth Football Fields High Priority	Youth Football Fields Medium Priority	Youth Football Fields Low Priority
Adult Baseball/Softball Fields	Adult Baseball/Softball Fields High Priority	Adult Baseball/Softball Fields Medium Priority	Adult Baseball/Softball Fields Low Priority
Year-Round Synthetic Soccer/Football Fields	Year-Round Synthetic Soccer/Football Fields High Priority	Year-Round Synthetic Soccer/Football Fields Medium Priority	Year-Round Synthetic Soccer/Football Fields Low Priority
Community Swimming Pools	Community Swimming Pools High Priority	Community Swimming Pools Medium Priority	Community Swimming Pools Low Priority
Tennis Courts	Tennis Courts High Priority	Tennis Courts Medium Priority	Tennis Courts Low Priority
Pickleball Courts	Pickleball Courts High Priority	Pickleball Courts Medium Priority	Pickleball Courts Low Priority
Disc Golf Course	Disc Golf Course High Priority	Disc Golf Course Medium Priority	Disc Golf Course Low Priority
Bocce Ball Courts	Bocce Ball Courts High Priority	Bocce Ball Courts Medium Priority	Bocce Ball Courts Low Priority
Horseshoe Pits	Horseshoe Pits High Priority	Horseshoe Pits Medium Priority	Horseshoe Pits Low Priority
Hiking/Biking Trails	Hiking/Biking Trails High Priority	Hiking/Biking Trails Medium Priority	Hiking/Biking Trails Low Priority
Community Gardens	Community Gardens High Priority	Community Gardens Medium Priority	Community Gardens Low Priority
Skateboard Parks	Skateboard Parks High Priority	Skateboard Parks Medium Priority	Skateboard Parks Low Priority
Splash Pads	Splash Pads High Priority	Splash Pads Medium Priority	Splash Pads Low Priority
Bike Park/Pump Track	Bike Park/Pump Track High Priority	Bike Park/Pump Track Medium Priority	Bike Park/Pump Track Low Priority
Dog Park	Dog Park High Priority	Dog Park Medium Priority	Dog Park Low Priority
Outdoor Exercise Stations	Outdoor Exercise Stations High Priority	Outdoor Exercise Stations Medium Priority	Outdoor Exercise Stations Low Priority
Nature Center	Nature Center High Priority	Nature Center Medium Priority	Nature Center Low Priority
Senior Center	Senior Center High Priority	Senior Center Medium Priority	Senior Center Low Priority
Indoor Social Event Space	Indoor Social Event Space High Priority	Indoor Social Event Space Medium Priority	Indoor Social Event Space Low Priority
Gym/Recreation/Fitness Activity Center	Gym/Recreation/Fitness Activity Center High Priority	Gym/Recreation/Fitness Activity Center Medium Priority	Gym/Recreation/Fitness Activity Center Low Priority
Teen Center	Teen Center High Priority	Teen Center Medium Priority	Teen Center Low Priority
STEM/STEAM Center	STEM/STEAM Center High Priority	STEM/STEAM Center Medium Priority	STEM/STEAM Center Low Priority

Other (please specify)

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* 8. How important are the following programs to your household?

	Very Important	Important	Neutral	Not Important
Youth Summer Camp Programs	Youth Summer Camp Programs Very Important	Youth Summer Camp Programs Important	Youth Summer Camp Programs Neutral	Youth Summer Camp Programs Not Important
Youth Sports Programs	Youth Sports Programs Very Important	Youth Sports Programs Important	Youth Sports Programs Neutral	Youth Sports Programs Not Important
Youth Fitness & Wellness Programs	Youth Fitness & Wellness Programs Very Important	Youth Fitness & Wellness Programs Important	Youth Fitness & Wellness Programs Neutral	Youth Fitness & Wellness Programs Not Important
Public Swim	Public Swim Very Important	Public Swim Important	Public Swim Neutral	Public Swim Not Important
Swim Lessons	Swim Lessons Very Important	Swim Lessons Important	Swim Lessons Neutral	Swim Lessons Not Important
Lap Swimming & Aquatic Fitness	Lap Swimming & Aquatic Fitness Very Important	Lap Swimming & Aquatic Fitness Important	Lap Swimming & Aquatic Fitness Neutral	Lap Swimming & Aquatic Fitness Not Important
Preschool Programs	Preschool Programs Very Important	Preschool Programs Important	Preschool Programs Neutral	Preschool Programs Not Important
City Wide Special Events	City Wide Special Events Very Important	City Wide Special Events Important	City Wide Special Events Neutral	City Wide Special Events Not Important
Martial Arts Programs	Martial Arts Programs Very Important	Martial Arts Programs Important	Martial Arts Programs Neutral	Martial Arts Programs Not Important
Tennis Lessons & Leagues	Tennis Lessons & Leagues Very Important	Tennis Lessons & Leagues Important	Tennis Lessons & Leagues Neutral	Tennis Lessons & Leagues Not Important
Visual & Performing Arts Programs	Visual & Performing Arts Programs Very Important	Visual & Performing Arts Programs Important	Visual & Performing Arts Programs Neutral	Visual & Performing Arts Programs Not Important
Youth Enrichment Programs	Youth Enrichment Programs Very Important	Youth Enrichment Programs Important	Youth Enrichment Programs Neutral	Youth Enrichment Programs Not Important
Adult Sports Programs	Adult Sports Programs Very Important	Adult Sports Programs Important	Adult Sports Programs Neutral	Adult Sports Programs Not Important
Adult Fitness & Wellness Programs	Adult Fitness & Wellness Programs Very Important	Adult Fitness & Wellness Programs Important	Adult Fitness & Wellness Programs Neutral	Adult Fitness & Wellness Programs Not Important
Adult Leisure Enrichment Classes	Adult Leisure Enrichment Classes Very Important	Adult Leisure Enrichment Classes Important	Adult Leisure Enrichment Classes Neutral	Adult Leisure Enrichment Classes Not Important
Senior Health & Fitness Programs/Facilities	Senior Health & Fitness Programs/Facilities Very Important	Senior Health & Fitness Programs/Facilities Important	Senior Health & Fitness Programs/Facilities Neutral	Senior Health & Fitness Programs/Facilities Not Important
Senior Education Workshops & Enrichment Classes	Senior Education Workshops & Enrichment Classes Very Important	Senior Education Workshops & Enrichment Classes Important	Senior Education Workshops & Enrichment Classes Neutral	Senior Education Workshops & Enrichment Classes Not Important
Senior Social Activities & Clubs	Senior Social Activities & Clubs Very Important	Senior Social Activities & Clubs Important	Senior Social Activities & Clubs Neutral	Senior Social Activities & Clubs Not Important
Senior Trips & Tours	Senior Trips & Tours Very Important	Senior Trips & Tours Important	Senior Trips & Tours Neutral	Senior Trips & Tours Not Important
Outdoor Skills & Adventure Programs	Outdoor Skills & Adventure Programs Very Important	Outdoor Skills & Adventure Programs Important	Outdoor Skills & Adventure Programs Neutral	Outdoor Skills & Adventure Programs Not Important
Environmental/Nature Programs	Environmental/Nature Programs Very Important	Environmental/Nature Programs Important	Environmental/Nature Programs Neutral	Environmental/Nature Programs Not Important

Other (please specify)

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* 9. What is one improvement that Rocklin Parks and Recreation needs to make with its parks, facilities, and programs?

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* 10. Which of the following reasons prevent you or your family from using Rocklin parks, recreation, facilities, or programs most often. (Select all that apply)

Facilities are not well-maintained

Parks lack the right facilities & amenities

Lack of parking

Too far from the residence

Lack of transportation

Do not know locations of facilities

Feel unsafe

Desired program is not offered

Program times are not convenient

Class or program full

Cannot afford program fees

Do not know what is being offered

Prior bad experience

Registration process is difficult

Poor quality

I am too busy

Bad weather/Poor air quality

Not interested

Other (please specify)

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* 11. What transportation method does your household use most often to visit Rocklin parks and facilities?

Drive

Carpool

Walk

Bike/Skate

Ride Share (Lyft/Uber)

Public Transportation

Other (please specify)

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* 12. Please select the ways you learn about Rocklin recreation programs and activities? (Select all that apply)

City Recreation Guide

City Website

Emails/E-Newsletters

Newspaper/Local Magazines

From Friends & Neighbors

Promotions at City events

Facebook

Instagram

Twitter

Nextdoor

Materials at Rocklin Parks & Recreation Facilities

Electronic Billboards

Park Sign Boards

Other (please specify)

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* 13. What are the top 2 reasons you value the Rocklin Parks and Recreation Department?

It makes Rocklin a better place to live and provide a stronger sense of community for residents

It provides places and activities during non-school hours for children and teens in Rocklin that are safe, healthy, and fun

It provides athletic fields, gymnasiums, swimming pools, and other facilities that support group and individual sports, and health activities

It provides parks, outdoor facilities, and trails where I can walk, play, relax, or exercise on my own

It provides safe parks and places where children are free to play and be active

It provides open and green spaces among residential and commercial areas to add beauty to the City

It creates recreation opportunities for people at every stage of life to be healthy, explore new interests, and to enrich their lives

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* 14. If the Rocklin Parks and Recreation Department were to emphasize one area of responsibility, what should it be?

Attractive & Well Maintained Parks

Children & Teen Activities

Park & Facility Upgrades & Rehabilitation

Aquatic Facilities & Programs

Adult Activities & Programs

Community-Wide Special Events

Senior Program, Services, & Facilities

Adequate Number & Quality Sports Fields & Athletic Facilities

Community Center Programs & Classes

Public Art Installations

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* 15. When you visit a neighborhood or community park, what is the primary reason for your visit? (Select all that apply)

Social Event (Picnic, BBQ, Concert, etc.)

Reconnect with Nature

Exercise (Self-Directed, not a class)

Relaxation

Playground Use

Attend a Program (Sports, Swim Lessons, Fitness, etc.)

Sports Courts Use (Tennis, Basketball, Pickleball, Disc Golf, etc.)

Other (please specify)

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* 16. When you visit a trail or open space area, what is the primary reason for your visit? (Select all that apply)

Running

Reconnect with Nature

Walking a Dog

Walking

Bird/Animal Watching

Photography

Bicycling

Play

Other (please specify)

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* 17. In a typical year (not COVID-19 times), how often does your household visit Rocklin parks, trails and/or open space?

Several times per week

Once per week

Every 2-3 weeks

Once per month

Every 2-3 months

Every 4-6 months

Once or twice a year

Never

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* 18. In a typical year (not COVID-19 times), how frequently does your household utilize the following programs?

	Once per week	Monthly	Every few months	During school breaks/summer	Never
Preschool Aged Programs	Preschool Aged Programs Once per week	Preschool Aged Programs Monthly	Preschool Aged Programs Every few months	Preschool Aged Programs During school breaks/summer	Preschool Aged Programs Never
Elementary Aged Programs	Elementary Aged Programs Once per week	Elementary Aged Programs Monthly	Elementary Aged Programs Every few months	Elementary Aged Programs During school breaks/summer	Elementary Aged Programs Never
Teen Aged Programs	Teen Aged Programs Once per week	Teen Aged Programs Monthly	Teen Aged Programs Every few months	Teen Aged Programs During school breaks/summer	Teen Aged Programs Never
Adult Classes & Programs	Adult Classes & Programs Once per week	Adult Classes & Programs Monthly	Adult Classes & Programs Every few months	Adult Classes & Programs During school breaks/summer	Adult Classes & Programs Never
Senior Classes & Programs	Senior Classes & Programs Once per week	Senior Classes & Programs Monthly	Senior Classes & Programs Every few months	Senior Classes & Programs During school breaks/summer	Senior Classes & Programs Never
Youth Sports	Youth Sports Once per week	Youth Sports Monthly	Youth Sports Every few months	Youth Sports During school breaks/summer	Youth Sports Never
Adult Sports	Adult Sports Once per week	Adult Sports Monthly	Adult Sports Every few months	Adult Sports During school breaks/summer	Adult Sports Never

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* 19. How likely are you to recommend Rocklin Parks and Recreation programs, classes, and/or facilities?

Very likely

Likely

Somewhat likely

Neither likely nor unlikely

Somewhat unlikely

Unlikely

Very unlikely

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* 20. Please rate the overall satisfaction your household receives from City of Rocklin's recreation programs, parks, and facilities?

Excellent

Good

Fair

Poor

Excellent

Good

Fair

Poor

Question Title

* 21. How would you rate the overall quality and variety of the parks, park amenities, and facilities provided by Rocklin Parks and Recreation?

Excellent

Good

Fair

Poor

Excellent

Good

Fair

Poor

Parks & Recreation - Customer Satisfaction Survey

Question Title

* 1. Has your household used the City of Rocklin's recreation programs, parks, or facilities in the last year?

Question Title

* 2. How would you rate your households overall satisfaction with the recreation programs and activities, provided by Rocklin Parks and Recreation for the following age groups?

Question Title

* 3. What community parks or facilities do you use most often? (Select up to 5)

Question Title

* 4. How would you rate the maintenance and upkeep of Rocklin parks and facilities?

Question Title

* 5. Please rate Rocklin parks and facilities in being safe, clean, and attractive?

Question Title

* 6. Please check all the park amenities that your household has used during the past year?

Question Title

* 7. For each of the parks and recreation facilities listed below, please indicate the community's needs.

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* 8. How important are the following programs to your household?

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* 9. What is one improvement that Rocklin Parks and Recreation needs to make with its parks, facilities, and programs?

Question Title

* 10. Which of the following reasons prevent you or your family from using Rocklin parks, recreation, facilities, or programs most often. (Select all that apply)

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* 11. What transportation method does your household use most often to visit Rocklin parks and facilities?

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* 12. Please select the ways you learn about Rocklin recreation programs and activities? (Select all that apply)

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* 13. What are the top 2 reasons you value the Rocklin Parks and Recreation Department?

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* 14. If the Rocklin Parks and Recreation Department were to emphasize one area of responsibility, what should it be?

Question Title

* 15. When you visit a neighborhood or community park, what is the primary reason for your visit? (Select all that apply)

Question Title

* 16. When you visit a trail or open space area, what is the primary reason for your visit? (Select all that apply)

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* 17. In a typical year (not COVID-19 times), how often does your household visit Rocklin parks, trails and/or open space?

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* 18. In a typical year (not COVID-19 times), how frequently does your household utilize the following programs?

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* 19. How likely are you to recommend Rocklin Parks and Recreation programs, classes, and/or facilities?

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* 20. Please rate the overall satisfaction your household receives from City of Rocklin's recreation programs, parks, and facilities?

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* 21. How would you rate the overall quality and variety of the parks, park amenities, and facilities provided by Rocklin Parks and Recreation?

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* 22. Do you have any comments, questions, or suggestions?