Lancôme Skincare Survey

Bonjour!

Thank you for participating in our survey. We would like to learn more about your skincare needs and goals, as well as how you learn about the latest skincare innovations. Plus, receive 100 bonus points when you complete the survey. Instructions for receiving your points are at the end of the survey.

Instructions: Please complete each of the questions below. Note: If other is selected as an answer to any question, you must enter your response in the adjacent text box to successfully complete the survey.

Merci!

Question Title

* 1. Which of the following skin care products do you currently use? Check all that apply.

Cleansers

Exfoliator/Scrub

Toner

Serum

Daytime moisturizer (with SPF)

Daytime moisturizer (without SPF)

SPF/Sunscreen

Lip Care with SPF

Lip Care without SPF

BB cream

CC cream

Micellar Water

Makeup remover

Towelettes

Mask

Oil

Peel

Night time moisturizer

Eye cream

Body lotion

Hand lotion

Other (please specify)

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* 2. Which of those selected in Question 1 are the 3 MOST essential to your current skin care routine?

First most essential

Second most essential

Third most essential

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* 3. What are your primary skin care concerns?

	High Concern	Medium Concern	Low Concern
Pores	Pores High Concern	Pores Medium Concern	Pores Low Concern
Fine lines / wrinkles	Fine lines / wrinkles High Concern	Fine lines / wrinkles Medium Concern	Fine lines / wrinkles Low Concern
Dark spots	Dark spots High Concern	Dark spots Medium Concern	Dark spots Low Concern
Dryness	Dryness High Concern	Dryness Medium Concern	Dryness Low Concern
Oiliness	Oiliness High Concern	Oiliness Medium Concern	Oiliness Low Concern
Dullness / uneven texture	Dullness / uneven texture High Concern	Dullness / uneven texture Medium Concern	Dullness / uneven texture Low Concern
Loss of firmness / elasticity	Loss of firmness / elasticity High Concern	Loss of firmness / elasticity Medium Concern	Loss of firmness / elasticity Low Concern
Acne / blemishes	Acne / blemishes High Concern	Acne / blemishes Medium Concern	Acne / blemishes Low Concern
Redness	Redness High Concern	Redness Medium Concern	Redness Low Concern

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* 4. How does your skin feel most of the time?

Normal

Dry

Combination

Oily

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* 5. Who / what most influences the skin care products you purchase?

	High Influence	Medium Influence	Low Influence
Beauty Advisors at retail stores	Beauty Advisors at retail stores High Influence	Beauty Advisors at retail stores Medium Influence	Beauty Advisors at retail stores Low Influence
Brand websites (e.g. Lancome.com, Clinique.com, etc.)	Brand websites (e.g. Lancome.com, Clinique.com, etc.) High Influence	Brand websites (e.g. Lancome.com, Clinique.com, etc.) Medium Influence	Brand websites (e.g. Lancome.com, Clinique.com, etc.) Low Influence
Customer reviews	Customer reviews High Influence	Customer reviews Medium Influence	Customer reviews Low Influence
Dermatologists	Dermatologists High Influence	Dermatologists Medium Influence	Dermatologists Low Influence
Family	Family High Influence	Family Medium Influence	Family Low Influence
Friends	Friends High Influence	Friends Medium Influence	Friends Low Influence
Retailer websites	Retailer websites High Influence	Retailer websites Medium Influence	Retailer websites Low Influence
Social Media (Instagram, Pinterest, Facebook, etc.)	Social Media (Instagram, Pinterest, Facebook, etc.) High Influence	Social Media (Instagram, Pinterest, Facebook, etc.) Medium Influence	Social Media (Instagram, Pinterest, Facebook, etc.) Low Influence
TV Retailing (e.g. HSN, QVC, etc.)	TV Retailing (e.g. HSN, QVC, etc.) High Influence	TV Retailing (e.g. HSN, QVC, etc.) Medium Influence	TV Retailing (e.g. HSN, QVC, etc.) Low Influence
You Tube / Video Tutorials	You Tube / Video Tutorials High Influence	You Tube / Video Tutorials Medium Influence	You Tube / Video Tutorials Low Influence

Other (please specify)

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* 6. How many steps are in your daily skin care routine?

1-2

3-4

5-6

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* 7. How old were you when you began your current skin care routine?

<18 years

18-24 years

25-34 years

35-44 years

45-49 years

50-59 years

60+ years

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* 8. What skin concerns motivated you to start your routine at the age selected in Question 7?

	High Motivator	Medium Motivator	Low Motivator
Pores	Pores High Motivator	Pores Medium Motivator	Pores Low Motivator
Fine lines / wrinkles	Fine lines / wrinkles High Motivator	Fine lines / wrinkles Medium Motivator	Fine lines / wrinkles Low Motivator
Dark spots	Dark spots High Motivator	Dark spots Medium Motivator	Dark spots Low Motivator
Dryness	Dryness High Motivator	Dryness Medium Motivator	Dryness Low Motivator
Oiliness	Oiliness High Motivator	Oiliness Medium Motivator	Oiliness Low Motivator
Dullness / uneven texture	Dullness / uneven texture High Motivator	Dullness / uneven texture Medium Motivator	Dullness / uneven texture Low Motivator
Loss of firmness / elasticity	Loss of firmness / elasticity High Motivator	Loss of firmness / elasticity Medium Motivator	Loss of firmness / elasticity Low Motivator
Acne / blemishes	Acne / blemishes High Motivator	Acne / blemishes Medium Motivator	Acne / blemishes Low Motivator
Redness	Redness High Motivator	Redness Medium Motivator	Redness Low Motivator

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* 9. How often do you practice your daily skin care routine?

Morning

Morning and Night

More than 2 times per day

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* 10. What is the average amount you spend annually on Lancôme skin care products?

<$100

$100-$199

$200-$299

$300-$499

$500+

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* 11. What is the average amount you spend annually on ALL skin care products?

<$100

$100-$199

$200-$299

$300-$499

$500+

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* 12. On average, how frequently do you buy skin care products?

Weekly (more than one purchase each month)

Once a month

Once every 3 months

Once every 6 months

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* 13. How much do you spend on skin care products during a single shopping experience?

<$20

$20-$49

$50-$99

$100-$199

200+

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* 14. How were you introduced to Lancôme skin care products?

Beauty Advisors at retail stores

Brand websites (e.g. Lancome.com, Clinique.com, etc.)

Customer reviews

Dermatologists

Family

Friends

Retailer websites

Social Media (Instagram, Pinterest, Facebook, etc.)

TV Retailing (e.g. HSN, QVC, etc.)

You Tube / Video Tutorials

Other (please specify)

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* 15. If you use Lancôme products, which skincare collections do you use? Check all that apply.

Absolue

Absolue L’Extrait

Bienfait

Cleansers/Toners

Energie de Vie

Genifique

Hi-Res

Hydra Zen

Makeup Remover

Renergie

Visionnaire

Other (please specify)

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* 16. Within the collection(s) selected in Question 15, which products do you buy the most?

First Most Purchased

Second Most Purchased

Third Most Purchased

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* 17. Where do you prefer to purchase your skin care products?

Department stores (e.g. Macy's, Dillards, BELK)

Fine Department stores (e.g. Nordstrom, Saks, Bloomingdales)

Self-assisted stores (e.g. Sephora, Ulta)

Retailer websites (e.g. Sephora.com, Macy's.com, Ulta.com, etc.)

TV Retail (e.g. HSN, QVC, etc.)

Travel retail (airports)

Mass merchandisers (such as Wal-Mart, Target, K-Mart, etc.)

Beauty stores that sell a single brand (such as Aveda, Origins, Kiehl’s, etc.)

Drug stores (such as Walgreens, CVS, Duane Reade, Rite Aid, etc.)

Food/grocery stores

Club Stores (such as Costco, Sam’s Club, etc.)

Dollar Stores (such as Dollar General or Dollar Tree)

Apparel stores (such as Ann Taylor or Banana Republic)

Beauty supply stores (such as Sally’s)

Infomercials

Catalog/mail order

Direct to Consumer/Door to Door (such as Avon, Rodan and Fields, Mary Kay, etc.)

Spa/Salon

Doctor’s office

Specialty beauty only websites (e.g. beautybar.com and beauty.com)

Beauty brand websites (e.g. clinique.com, loreal.com, lancome.com)

Websites that have beauty and other products (such as Amazon.com, Drugstore.com, soap.com, etc.)

Other (please specify)

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* 18. Which other brands do you purchase in addition to Lancôme?

Clinique

Estee Lauder

Crème De La Mer

Shiesido

Clarins

Kiehls

Chanel

Origins

La Prairie

Other (please specify)

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* 19. If you do NOT use Lancôme skin care products, what is the primary reason why?

	Primary Reason	Secondary Reason
Lack of awareness	Lack of awareness Primary Reason	Lack of awareness Secondary Reason
Lack of access to retailers that sell Lancôme products	Lack of access to retailers that sell Lancôme products Primary Reason	Lack of access to retailers that sell Lancôme products Secondary Reason
Too expensive	Too expensive Primary Reason	Too expensive Secondary Reason
Concerns with product ingredients	Concerns with product ingredients Primary Reason	Concerns with product ingredients Secondary Reason
Lack of products for your skin care concerns	Lack of products for your skin care concerns Primary Reason	Lack of products for your skin care concerns Secondary Reason

Other (please specify)

Question Title

* 20. What are the reasons why you purchase Lancôme skin care products instead of others?

	Primary Reason	Secondary Reason
Trust of product ingredients	Trust of product ingredients Primary Reason	Trust of product ingredients Secondary Reason
Availability at favorite retailer	Availability at favorite retailer Primary Reason	Availability at favorite retailer Secondary Reason
Visible Results	Visible Results Primary Reason	Visible Results Secondary Reason
Quality	Quality Primary Reason	Quality Secondary Reason
Loyalty demonstrated by family / friends	Loyalty demonstrated by family / friends Primary Reason	Loyalty demonstrated by family / friends Secondary Reason

Other (please specify)

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* 21. What is your gender?

Female

Male

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* 22. What is your age range?

<18 years

18-24 years

25-34 years

35-44 years

45-54 years

55-64 years

65+

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* 23. What is your favorite brand for skincare?

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* 24. Please indicate your house hold income

< $25,000

$25,000 - $49,000

$50,000 - $74,000

$75,000 - $79,000

$80,000+

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* 25. Please indicate your race and / or ethnicity

Asian

Black / African American

Hispanic

White

Other (please specify)

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* 26. Please indicate your zip code

Zip Code