Newburyport Customer Satisfaction Survey Question Title * 1. Select your customer type: Day Pass / Guest Punchcard Member Team / Youth Program Participant Other Question Title * 2. How long have you been climbing? 0-6 months 6 months - 1 year 1 - 3 years 4+ years Question Title * 3. How would you rate our facility overall? Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 4. Are there any specific improvements you'd like to see? Question Title * 5. What factors would make you consider switching to a different gym? Cost Location Too crowded Too many kids Facility amenities Routesetting Facility Cleanliness Other (please specify) Question Title * 6. How would you rate your interactions with our staff? Poor Below Average Average Above Average Excellent N/A Poor Below Average Average Above Average Excellent N/A Question Title * 7. I stay up to date about events and deals by (select all that apply): Facebook Instagram Newsletter / Email Website Flyers posted in the gym Other (please specify) Question Title * 8. How satisfied are you with our classes, events, and training offerings? Not Satisfied at All Partly Satisfied Satisfied More Than Satisfied Very Satisfied N/A Not Satisfied at All Partly Satisfied Satisfied More Than Satisfied Very Satisfied N/A Question Title * 9. What would you like to see more of? Question Title * 10. Have you heard about Metrorock Climbing School (MCS)? Yes No Question Title * 11. Have you participated in any MCS Programs? Yes No Question Title * 12. In the past 6 months, have you made a climbing-related retail purchase (select all that apply): At our facility Online Outdoor Retailer (REI, Dick's, OGE, etc) Another climbing gym facility Other (please specify) Question Title * 13. Is there anything specific you'd like to see added to the gear shop? Question Title * 14. Regarding our events and/or competitions, do you feel there are too many, too few, or just the right amount? Too few Almost the right amount Just the right amount Slightly more than the right amount Too many Too few Almost the right amount Just the right amount Slightly more than the right amount Too many Done