Rug Doctor Rental Experience Your Rental Experience * indicates questions requiring an answer to qualify for discount OK Question Title * 1. Have you rented from Rug Doctor before? No Yes, I rented within the last year Yes, I rented within 1-2 years ago Yes, I’ve rented before and it was longer than 3 years ago OK Question Title * 2. Overall, how satisfied were you with your rental experience? Not Satisfied Somewhat not satisfied Neutral Somewhat satisfied Satisfied Not Satisfied Somewhat not satisfied Neutral Somewhat satisfied Satisfied OK Question Title * 3. How did your experience with Rug Doctor compare to your previous experiences? Better than before Much better than before Much worse than before Not applicable - I have not rented from Rug Doctor in the past Same as before Worse than before OK Question Title * 4. How likely is it that you would recommend Rug Doctor to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 5. Based on your rental experience, how likely are you to rent in the future? Definitely Won't Probably Won't May or May Not Probably Will Definitely Will Definitely Won't Probably Won't May or May Not Probably Will Definitely Will OK Question Title * 6. What store did you rent from? Walmart Dollar General Publix Food Lion Safeway/Albertsons Kroger Menards Schnuck's Home Depot Other (please specify) OK Question Title * 7. What machine(s) and/or attachment(s) did you rent? Upright Carpet Cleaner Pro Portable Detailer & Spot Cleaner Pressure Washer Upholstery Tool Other (please specify) OK Question Title * 8. How was the cleanliness of the machine you rented? Very Dirty Somewhat Dirty Neutral Somewhat Clean Very Clean Very Dirty Somewhat Dirty Neutral Somewhat Clean Very Clean OK Question Title * 9. Did you experience any machine malfunctions (something wrong/broken with machine)? Yes No OK NEXT