PLASP - Orientation September through December 2023 - Understanding and Managing Aggressive Behaviour - Quiz

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* 1. Please fill out your Contact Information to receive documentation of completion - Verbal Component Only

Full Name *

Agency *

City/Town

Province

Email Address *

Phone Number *

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* 2. ________________ aggression also intends to hurt but is used as a means to another end.

Instrumental

Hostile

Assertive

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* 3. What is an example of Hostile Aggression?

Violent attitudes or actions associated with anger and a desire to dominate a situation or others. It displays itself in verbal, non-verbal, and physical ways and holds the intention of causing harm.

Aggression is when an individual intentionally acts aggressively to achieve a particular purpose. There is no emotional drive in the aggression but a purpose.

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* 4. Is anger a Primary Emotion?

True

False

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* 5. Are the following all Trauma Informed Care Tools:
Safety, Trustworthiness & Transparency, Peer Support, Collaboration & mutuality, Empowerment & choice, Cultural, historical & gender issues

True

False

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* 6. Are the following all points of emphasis when understanding functions of behaviour:

To avoid something - To gain something - To gain or avoid a sensory experience

True

False

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* 7. The Three E's of the Trauma-Informed Care Tool
(select all responses that apply)

Excuse

Event

Expression

Effect

Evaluation

Experience

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* 8. What are the four theories we speak of in UMAB?

Political, Systemic, Cultural and Psychosomatic

Biological/ Physiological, Psychological, Sociological/ Cultural and Environmental

None of the Above

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* 9. Modelling positive and negative reinforcements are considered a part of what Theory of Aggression?

Biological / Physiological

Psychological

Sociological / Cultural

Environmental

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* 10. List all the Precipitating Factors to Aggressive Behaviour?

Feelings of Rejection, Disappointment and Frustration

Fear and Anxiety

Unresolved Grief

Recognition and Attention

Feelings of Inferiority

All of the Above

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* 11. What might "frustration" cause?

Happiness and Levelheaded

Fulfillment and Excitement

Stability and Connection

None of the above

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* 12. Why is Society not fair?
(select all responses that apply)

Inequalities for Education

Equal Opportunities

Personal Perception

Stereotypes

Oppression

Equivalent distribution of Wealth

Unaccepted Cultures and Religions

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* 13. Environmental conditions may impact and contribute to aggressive behaviour yet cannot be considered as the single cause of aggressive behaviour.

True

False

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* 14. Which of the following are NOT considered environmental causes of aggression?

Noise

Audience Effect

Genetic Conditions

Temperature

Loss of Identity

Personal Space

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* 15. Positive Qualities of a Human Environment
(select all responses that apply)

Powerlessness

Clarity

Collaboration

Confusion

Empowerment

Disconnection

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* 16. What are the most common causes of aggressive behaviour?
(select all responses that apply)

Safety Issues

Frustration

Loss of Activities

No follow through on promises

None of the above

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* 17. What are the Three Features of The Continuum of Aggressive Behaviour?

Physiological

Behavioural

Hormonal

Agitation

Psychological

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* 18. When an individual enters the “Continuum of Aggressive Behaviour,” what may be occurring for that individual? (select all responses that apply)

Calm and rational responses

A shift in there baseline behaviour

Verbal Aggression

Outward Physical Aggression

Being assertive

None of the above

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* 19. An action most often triggers aggressive behaviour, and there is a reaction for every action. What are they?
(select all responses that apply)

Direct

Self-Directed

Indirect

None of the above

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* 20. There are several components that assist staff in reducing the intensity of an aggressive act. These include:

Physical Distance, Physical Redirection, Eye Contact and Voice Tone and Quality

Body Language,Physical Distance, Extra Staffing and Physical Redirection

Voice Tone and Quality, Physical Distance, Eye Contact and Body Language

Body Language, Verbal Ques, Eye Contact and Firm Statements

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* 21. Asking open-ended questions, responsive listening, and paraphrasing is all skill that staff use in what phase of the "Continuum of Aggression."

Pre-Crisis

Crisis

Post-Crisis

Debriefing

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* 22. The "Continuum of Aggressive Behaviour" takes place over a long period and has distinct and distinguishable stages.

True

False

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* 23. Staff Intervention is based on two simple principles; what are they?
(select all responses that apply)

Least Intrusive and More Restrictive

Safety and Compliance

Least Intrusive and Least Restrictive

Safety and Security

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* 24. How do you designate the"Team Leaders"?
(select all responses that apply)

First staff on the scene

Staff that has the best rapport

Most confident and experienced staff

None of the above

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* 25. What are the duties of the Team Leader?
(select all responses that apply)

Plan the intervention

Connect and communicate with the person

Assess the situation

Pass the Baton if what their doing is not being effective

None of the above

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* 26. What are you attempting to do when intervening during the pre-crisis stage of the Continuum of Aggressive Behaviour?
(select all responses that apply)

Telling the person to calm down

Communicate with the individual to see what is impacting them

Determine the functionality of the behaviour

Helping the individual find ways to cope and stay rationale

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* 27. Defusing Techniques should be used while the person is still in the Pre-Crisis Stage

True

False

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* 28. What are the Distinct Stages of Behaviour in the Crisis Phase
(select all responses that apply)

Deny present circumstances or discuss unrelated issues.

Acts upon threats

Verbal and physical displays of aggression.

Defiant to questions and direction

Actual threats/ testing limits

None of the above

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* 29. Communication is Important... What were Albert Mehrabian's non-verbal communication stats for Words, Tone of Voice and Body Language?

15-40-45

7-38-55

None of the above

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* 30. When a staff member identifies that an individual has entered the Crisis Phase and has shown some of the Distinct Stages of Behaviour it is their responsibility to attempt to defuse the situation using communication intervention techniques. We only want to use any form of physical intervention as a last resort.

True

False

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* 31. What are the Specific Step-By-Step Approach to Defusing?

Directives

Compliance

Containments

Invalidate

None of the above

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* 32. In the Post Crisis Phase, it is the staff's priority to impose consequences.

The most important priority

A top priority, but not the most important

Not very important, having the individual remains rational is the utmost priority

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* 33. What are some benefits of Post Crisis Intervention with a person in need?
(select all responses that apply)

Provide for Resolution Alternatives

Get the Person in need's story from there perspective

Clarifies issues leading up to the incident

Re-establishes rapport

Allows staff to find out new information that may require follow-up and adapt the Behavioural Support/Management Plan to best support the individual in future crises.

None of the above

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* 34. When applying the Post Crisis Intervention - Which of the following are important to consider...
(select all responses that apply)

How- Talk to the individual in simple and cognitively appropriate to their level of understanding, so they do not feel overwhelmed and shut down emotionally.

When- As soon as possible after the incident if the individual is de-escalated and appears rationale

Where- Debriefing should be completed in a safe, neutral environment to allow for an open discussion of the events.

Why- It is the staff's and management's responsibility to ensure all involved (directly and indirectly) are debriefed, and documentation is completed.

Who- The individual who was involved in the incident as well as the staff that were involved. If there were individuals who the incident, they should also be debriefed.

None of the above

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* 35. What are the Three forms of Debriefing?
(select all responses that apply)

Direct

Indirect

Supervision

None of the above

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* 36. What is Debriefing?
(select all responses that apply)

Allows those involved with the incident to place blame on one another for the outcome of the incident.

A specific technique designed to assist others in dealing with the physical or psychological symptoms that could be generally associated with trauma exposure.

Allows those involved with the incident to process the event and reflect on its impact.

Designed for managers to give their opinion of the incident and supervise the staff

Staff members reflect upon a recent experience, discuss what went well and identify opportunities for improvement. They attempt to build a common understanding—by clarifying roles, priorities and goals—remove obstacles to collaboration, and reach agreements about how to ensure future success.

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* 37. Debriefing - Which one does this statement fall under? This format should be considered when something extraordinary has occurred during an event, and it has been identified in the formal debriefing that outside resources are needed to support a positive outcome.

Informal

Formal

Critical Incident

None of the above

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* 38. What should you do to support a co-worker after a crisis?
(select all responses that apply)

Offer your opinion on the situation

Acknowledge the event

Passing judgement on how they feel

Offer practical support

Listen to them and allow them to set the pace

Feeding into their emotional state

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* 39. Some benefits of communication after a crisis are that it clears the air, create continuity and allows for debriefing

True

False

PLASP - Orientation September through December 2023 - Understanding and Managing Aggressive Behaviour - Quiz

Question Title

* 1. Please fill out your Contact Information to receive documentation of completion - Verbal Component Only

Question Title

* 2. ________________ aggression also intends to hurt but is used as a means to another end.

Question Title

* 3. What is an example of Hostile Aggression?

Question Title

* 4. Is anger a Primary Emotion?

Question Title

* 5. Are the following all Trauma Informed Care Tools:Safety, Trustworthiness & Transparency, Peer Support, Collaboration & mutuality, Empowerment & choice, Cultural, historical & gender issues

Question Title

* 6. Are the following all points of emphasis when understanding functions of behaviour:To avoid something - To gain something - To gain or avoid a sensory experience

Question Title

* 7. The Three E's of the Trauma-Informed Care Tool(select all responses that apply)

Question Title

* 8. What are the four theories we speak of in UMAB?

Question Title

* 9. Modelling positive and negative reinforcements are considered a part of what Theory of Aggression?

Question Title

* 10. List all the Precipitating Factors to Aggressive Behaviour?

Question Title

* 11. What might "frustration" cause?

Question Title

* 12. Why is Society not fair?(select all responses that apply)

Question Title

* 13. Environmental conditions may impact and contribute to aggressive behaviour yet cannot be considered as the single cause of aggressive behaviour.

Question Title

* 14. Which of the following are NOT considered environmental causes of aggression?

Question Title

* 15. Positive Qualities of a Human Environment(select all responses that apply)

Question Title

* 16. What are the most common causes of aggressive behaviour?(select all responses that apply)

Question Title

* 17. What are the Three Features of The Continuum of Aggressive Behaviour?

Question Title

* 18. When an individual enters the “Continuum of Aggressive Behaviour,” what may be occurring for that individual? (select all responses that apply)

Question Title

* 19. An action most often triggers aggressive behaviour, and there is a reaction for every action. What are they?(select all responses that apply)

Question Title

* 20. There are several components that assist staff in reducing the intensity of an aggressive act. These include:

Question Title

* 21. Asking open-ended questions, responsive listening, and paraphrasing is all skill that staff use in what phase of the "Continuum of Aggression."

Question Title

* 22. The "Continuum of Aggressive Behaviour" takes place over a long period and has distinct and distinguishable stages.

Question Title

* 23. Staff Intervention is based on two simple principles; what are they?(select all responses that apply)

Question Title

* 24. How do you designate the"Team Leaders"?(select all responses that apply)

Question Title

* 25. What are the duties of the Team Leader?(select all responses that apply)

Question Title

* 26. What are you attempting to do when intervening during the pre-crisis stage of the Continuum of Aggressive Behaviour?(select all responses that apply)

Question Title

* 27. Defusing Techniques should be used while the person is still in the Pre-Crisis Stage

Question Title

* 28. What are the Distinct Stages of Behaviour in the Crisis Phase(select all responses that apply)

Question Title

* 29. Communication is Important... What were Albert Mehrabian's non-verbal communication stats for Words, Tone of Voice and Body Language?

Question Title

Question Title

* 31. What are the Specific Step-By-Step Approach to Defusing?

Question Title

* 32. In the Post Crisis Phase, it is the staff's priority to impose consequences.

Question Title

* 33. What are some benefits of Post Crisis Intervention with a person in need?(select all responses that apply)

Question Title

* 34. When applying the Post Crisis Intervention - Which of the following are important to consider...(select all responses that apply)

Question Title

* 35. What are the Three forms of Debriefing?(select all responses that apply)

Question Title

* 36. What is Debriefing?(select all responses that apply)

Question Title

* 37. Debriefing - Which one does this statement fall under? This format should be considered when something extraordinary has occurred during an event, and it has been identified in the formal debriefing that outside resources are needed to support a positive outcome.

Question Title

* 38. What should you do to support a co-worker after a crisis?(select all responses that apply)

Question Title

* 39. Some benefits of communication after a crisis are that it clears the air, create continuity and allows for debriefing

* 5. Are the following all Trauma Informed Care Tools:
Safety, Trustworthiness & Transparency, Peer Support, Collaboration & mutuality, Empowerment & choice, Cultural, historical & gender issues

* 6. Are the following all points of emphasis when understanding functions of behaviour:

To avoid something - To gain something - To gain or avoid a sensory experience

* 7. The Three E's of the Trauma-Informed Care Tool
(select all responses that apply)

* 12. Why is Society not fair?
(select all responses that apply)

* 15. Positive Qualities of a Human Environment
(select all responses that apply)

* 16. What are the most common causes of aggressive behaviour?
(select all responses that apply)

* 19. An action most often triggers aggressive behaviour, and there is a reaction for every action. What are they?
(select all responses that apply)

* 23. Staff Intervention is based on two simple principles; what are they?
(select all responses that apply)

* 24. How do you designate the"Team Leaders"?
(select all responses that apply)

* 25. What are the duties of the Team Leader?
(select all responses that apply)

* 26. What are you attempting to do when intervening during the pre-crisis stage of the Continuum of Aggressive Behaviour?
(select all responses that apply)

* 28. What are the Distinct Stages of Behaviour in the Crisis Phase
(select all responses that apply)

* 33. What are some benefits of Post Crisis Intervention with a person in need?
(select all responses that apply)

* 34. When applying the Post Crisis Intervention - Which of the following are important to consider...
(select all responses that apply)

* 35. What are the Three forms of Debriefing?
(select all responses that apply)

* 36. What is Debriefing?
(select all responses that apply)

* 38. What should you do to support a co-worker after a crisis?
(select all responses that apply)