Wallace Welds Customer Satisfaction Feedback Form

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* 1. Which product/service did you receive from Wallace Welds?

Barge

Marine - Other

Welding - General (railings, structural, ornamental, plasma or custom aluminum)

Welding - Repair

Additional Comments

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* 2. When did you receive products or services from Wallace Welds?

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* 3. How satisfied were you with your products/services from Wallace Welds?

Very Satisfied

Satisfied

Somewhat Satisfied

Unsatisfied

Very unsatisfied

Please give us additional information related to any unsatisfactory products and services.

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* 4. Which of the following would you use to describe our products/services?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Additional Comments

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* 5. How would you describe your interaction with Josh Wallace, and Wallace Welds staff? (select all that apply)

Professional

Time Efficient

Timely Communication

Clear Communication

Unprofessional

Poor Communication

Helpful and Knowledgeable

Other (please specify)

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* 6. How well did our products/services meet your needs?

My needs were met

My needs were somewhat met

My needs were not met

Products and Services went above my needs

Please add additional comments related to any concerns

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* 7. How would you rate the value for money of the product/services?

Excellent Value

Above Average Value

Average/Fair

Below Average

Poor

Other (please specify)

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* 8. How would you rate the planning process of your product/service? (select all that apply)

Efficient use of my time

Clear communication, respectful

Not timely

Unclear communication

Expanded my idea

Educational - requirements, etc.

No planning was required

Did not understand what I wanted

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* 9. How likely are you to use Wallace Welds for future welding & marine fabrication?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 10. Do you have any comments related to how Wallace Welds can improve their services and products? Please share here. If you require follow up for an issue or complaint, please add contact information here. Wallace Welds will respond within 48 hours to ensure your concerns are addressed. Thank you.