Wallace Welds Customer Satisfaction Feedback Form
1.
Which product/service did you receive from Wallace Welds?
Barge
Marine - Other
Welding - General (railings, structural, ornamental, plasma or custom aluminum)
Welding - Repair
Additional Comments
2.
When did you receive products or services from Wallace Welds?
3.
How satisfied were you with your products/services from Wallace Welds?
Very Satisfied
Satisfied
Somewhat Satisfied
Unsatisfied
Very unsatisfied
Please give us additional information related to any unsatisfactory products and services.
4.
Which of the following would you use to describe our products/services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
Additional Comments
5.
How would you describe your interaction with Josh Wallace, and Wallace Welds staff? (select all that apply)
Professional
Time Efficient
Timely Communication
Clear Communication
Unprofessional
Poor Communication
Helpful and Knowledgeable
Other (please specify)
6.
How well did our products/services meet your needs?
My needs were met
My needs were somewhat met
My needs were not met
Products and Services went above my needs
Please add additional comments related to any concerns
7.
How would you rate the value for money of the product/services?
Excellent Value
Above Average Value
Average/Fair
Below Average
Poor
Other (please specify)
8.
How would you rate the planning process of your product/service? (select all that apply)
Efficient use of my time
Clear communication, respectful
Not timely
Unclear communication
Expanded my idea
Educational - requirements, etc.
No planning was required
Did not understand what I wanted
9.
How likely are you to use Wallace Welds for future welding & marine fabrication?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
10.
Do you have any comments related to how Wallace Welds can improve their services and products? Please share here. If you require follow up for an issue or complaint, please add contact information here. Wallace Welds will respond within 48 hours to ensure your concerns are addressed. Thank you.
Current Progress,
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