Family Feedback

Your feedback will assist the Woodend Primary School Governing Council to assess the overall satisfaction of the children and families using the WPS OSHC service and provide feedback to us for possible areas of improvement on behalf of families

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* 1. Family name (optional)

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* 2. How many days per week on average do you use Before School Care

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* 3. How many days per week on average do you use After School Care

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* 4. How many days on average do you use Vacation Care

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* 5. Please rate the following questions from 1 - 5 where 1 = Dissatisfied and 5 = Extremely Satisfied

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* 6. Overall, how satisfied are you the the OSHC Before School and After School
service

Please rate from 1 to 5   1 = Dissatisfied  5 = Extremely satisfied

1  Dissatisfied 3 5 Extremely satisfied
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 7. Overall, how satisfied are you the the OSHC Vacation Care service

Please rate from 1 to 5   1 = Dissatisfied  5 = Extremely satisfied

1  Dissatisfied 3 5 Extremely satisfied
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. Do you feel families and children are give opportunities and encouraged to have input into the service?

Please rate from 1 to 5   1 =  Dissatisfied  2 =  Extremely satisfied

1 Dissatisfied 3 5 Extremely satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 9. Overall, how satisfied are you with the services bookings and billing process?

Please rate from 1 to 5   1=Dissatisfied  5=Extremely satisfied

1 dissatisifed 3 5 extremely satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 10. Do you feel OSHC educators interact with children and each other in a warm, friendly and respectful manner

Please rate from 1 - 5   1 = Dissatisfied   5 =  Extremely satisfied

1 Dissatisfied 3 5 Extremely Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 11. Do you feel OSHC educators interact with families in a warm, friendly and respectful manner

Please rate from 1 - 5   1 = Dissatisfied   5 =  Extremely satisfied

1 Dissatisfied 3 5 Extremely Satisfied
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 12. Do you feel welcome when dropping off or collection your child/ren at OSHC?

Please rate from 1 - 5   1 = Dissatisfied   5 =  Extremely satisfied

1 Dissatisfied 3 5 Extremely Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 13. Do you comfortable speaking to the educators about concerns in regards to the wellbeing of your child?

Please rate from 1 - 5   1 = Dissatisfied   5 =  Extremely satisfied

1 Dissatisfied 3 5 Extremely Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 14. Please rate the following questions from 1 - 5 where 1 = Disagree and 5 = Strongly agree

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* 15. Are you confident you would be notified if there was an incident involving your child?

Please rate from 1 - 5   1 = Dissatisfied   5 =  Extremely satisfied

1 Disagree 3 5 Strongly agree
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i We adjusted the number you entered based on the slider’s scale.

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* 16. Communication from Woodend PS OSHC service is clear and concise

Please rate from 1 - 5   1 = Disagree   5 =  Strongly agree

1 Disagree 3 5 Strongly agree
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i We adjusted the number you entered based on the slider’s scale.

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* 17. Do you feel the routines and activities provided at OSHC meet the needs and individual interests of you child/ren

Please rate from 1 - 5   1 = Disagree   5 =  Strongly agree

1  Disagree 3 5 Strongly agree
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i We adjusted the number you entered based on the slider’s scale.

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* 18. My child/ren enjoy themselves at OSHC

Please rate from 1 - 5   1 = Disagree   5 =  Strongly agree

1 Disagree 3 5 Strongly agree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 19. I know who the Director is

Please rate from 1 - 5   1 = Disagree   5 =  Strongly agree

1 Disagree 3 5 Strongly agree
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i We adjusted the number you entered based on the slider’s scale.

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* 20. I can see who the Responsible Person on duty is when I am dropping off or collecting my child/ren

Please rate from 1 - 5   1 = Disagree   5 =  Strongly agree

1 Disagree 3 5 Strongly agree
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i We adjusted the number you entered based on the slider’s scale.

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* 21. Do you feel the furniture, equipment, facilities and resources provided at OSHC are suitable, sufficient in number and well maintained?

Please rate from 1 - 5   1 = Disagree   5 =  Strongly agree

1  Dissatisfied 3 5  Extremely satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 22. Do you have any comments about any of the above questions?

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* 23. Any other comments you and your child/ren have about their time at OSHC:

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