Welcome to a quick assessment of characteristics of your Office functions, processes and improvement culture.

The purpose is to stimulate some additional thought into potential areas of opportunity for building sustainable high performance in the Office.    

Please respond based on the current state of your overall Office area. The assessment should take approximately 5 minutes to answer 15 questions. If you are taking the assessment electronically, click “done” and your results and follow-up information will be provided.

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* 1. I am

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* 3. My company

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* 4. Production and office staff join forces to improve processes, encompassing various elements such as inputs, outputs, information, and system utilization.

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* 5. Production and office have established and mutually agreed upon key performance measures for internal handoffs.

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* 6. The recipients of office process deliverables experience an increase in satisfaction with the deliverables over time. These office processes enhance the value of the recipients' work processes and overall experience.

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* 7. Our office teams excel at understanding how they contribute to enhancing value for our customers. They consistently strive to surpass customer expectations and fulfill their desires.

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* 8. The outputs of internal office processes are measurably better every year (cost, speed, quality). We are able to permanently resolve problems and not firefight.

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* 9. More office resources and time are available to focus on growth, internal process flow, and capacity expansion. Office expenses are rising less than inflation.

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* 10. Our work processes are well defined and clear, ensuring that everyone knows their roles and responsibilities and follows them consistently. We have standardized work instructions for key tasks, guaranteeing consistency and efficiency.

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* 11. Our workspaces, environment, technology and work model (remote, office, hybrid) help rather than impede our productivity and customer value.

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* 12. Team members are trained in the process and routinely receive feedback on their performance. Additionally, team members know how to assess their own work quality.

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* 13. Roles and tasks are balanced in work content, with skilled backups, when needed. 

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* 14. Our office team members understand that their responsibility extends beyond simply completing tasks. They are dedicated to continuously enhancing their performance and actively participate in achieving this goal. Team members receive the time needed for improvement.

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* 15. Our team members possess the improvement and team skills to enhance processes systematically, utilizing the office edition of improvement methods like Kaizen, 5S, Mistake proofing (Poka Yoke), and Flow.

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* 16. Team members embrace a sense of ownership and take pride in their achievements, recognizing the value it brings not only to themselves but also to the entire team.

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* 17. As part of the organization's strategic plans, we prioritize and allocate resources to improve the office performance. Improvements are established with clear objectives, metrics, targets, shared responsibility within the team, and strong support from leadership.

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* 18. Teams consistently monitor and analyze their performance while actively finding solutions to challenges on a regular basis.

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* 19. This made me think of