FESSN Feedback Form

This form is for providing feedback (Comments for improvement, or Compliments).

The Fire and Emergency Services Support Network (FESSN) strives to continue to provide high quality support for the QFES community and values all feedback as an opportunity to continue to improve. Please provide feedback in as much detail as possible to ensure FESSN management can fully understand your experience.

This Survey can be anonymous (i.e. FESSN can NOT find out who has completed this survey) unless you are providing feedback regarding a negative experience that you would like to be raised as a formal FESSN complaint, in which case you will be requested to provide your contact details below.

NOTE - FESSN complaints are formally processed but provide discretion with details and names of access. Alternatively, complaints can be formally lodged directly with QFES via the following link.

www.qfes.qld.gov.au/about/Pages/complaints-management.aspx

Complaints that are beyond the scope of FESSNs complaint management processes may also be redirected to becoming formal QFES complaints with consultation with the complainant.

Question Title

* 1. Does your feedback relate to

Counsellor / Psychologist

FESSN management

FESSN processes

PSO(s)

Critical Incident Support

Other (please specify)

Question Title

* 2. Please provide your feedback for the FESSN Management Team.

Question Title

* 3. If your feedback relates to a specific incident, is this the first time you have experienced this?

Yes

N/A

(If YES, please specify)

Question Title

* 4. What was the impact on you (if any)?

Question Title

* 5. If this feedback is a result of a negative experience, would you like your feedback to be formally addressed / responded to?

Yes

If yes, please provide your Name and Contact Details